Client Support - Winnipeg, Canada - ALS Global

ALS Global

Verified Company

Winnipeg, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

ALS provides a broad range of testing and analytical services to a wide variety of end markets and industries around the globe.

We continue to remain a leader in the testing services industry and have established a distinguished reputation for providing best in class results and client services.

Client Support 1 (Project Manager)

Location:
ALS Environmental, Winnipeg

Reports to:
Laboratory Manager

Classification:
CS1

About the Position:

The Client Support 1 role specialize in providing technical support and consulting to clients in a particular industry or industries.

This position will deal with all aspects of client services on a proactive and problem-solving basis.

Specific Responsibilities

Adhere to ALS Client Service Guidelines as provided in the Client Service Manual and National and Local Standard Operating Procedures including Quality procedures;
Provide information regarding analytical programs, tests, sampling, sample handling, prices and testing requirements;
Review and approve data reports and invoices;
Track client projects on the LIMS system and provide status updates to the lab manager or clients when requested;
Review selected chain of custody /analytical request forms received in login;
Prepare, issue, and follow up on quotes;
Prepare sample bottle requests and assist in sample login;
Maintain communication with laboratory staff on turnaround times and relay appropriate information to clients;
Communicate information relative to customers, contracts, and status of opportunities to Lab Manager;
Coordinate and communicate with other areas (i.e. management, other laboratories, other analytical areas) on project status and problem resolution;
Use correct methods in accordance with the established procedures and schedules while ensuring analytical quality;
Observe established safety regulations and comply with all ALS health and safety policies and procedures;
Other duties as assigned.

Required Knowledge, Skills & Abilities

Intermediate English communication skills required (auditory, verbal, written, and reading);
Intermediate user of Microsoft Office (Word and Outlook), with basic knowledge of computers;
Accurate and efficient data entry skill is an asset;
Ability to perform repetitive tasks accurately in a fastpaced environment;
Well organized, with the ability to meet strict deadlines;
Analytical and process oriented, with the ability to critically think in ambiguous situations
Ability to work independently and as part of a team;
Strong work ethic and willingness to take on varied tasks as required;
Commitment to excellence and a clientfocused attitude.

Required Qualifications

Completion of high school diploma or equivalent required;
Some experience working in a fastpaced, production, and/or preparation environment;
Some experience working with clients/customer service is an asset;
Valid unrestricted license for personal vehicle use applicable in the province/territory;
No major driving violations and no more than two minor violations/incidents.

Physical Demands

Manual dexterity to perform intricate and/or repetitive tasks;
Ability to lift up to 30 lbs./14 kg on a regular basis and carry for short distances;
Ability to sit at a desk and do general office work, which includes periodic sedentary responsibilities;

Please note that ALS operates 24/7 and may require day, afternoon, and graveyard shift work including weekends.