Tenant Relations Liaison - Mission, Canada - Mamele'awt Qweesome Housing Society

Description

Job Title:
Tenant Relations Liaison


Reports To:
Chief Executive Officer


Head Office Location:
Mission, British Columbia


Term:
Full Time Permanent

**ABOUT MAMELE'AWT QWEESOME HOUSING SOCIETY
MQHS designs, builds, and manages affordable community minded homes that create foundations for
people to flourish in the Fraser Valley and over the past 3 decades have earned a place as a leader in the
housing industry. Now, we are looking for exceptional talent to grow with us.


Job Overview:

The purpose of the Tenant Relations Liaison (TRL) is organizing and supporting ongoing activities and

correspondence to ensure a good working relationship between the tenants and MQHS. This is

accomplished through ensuring all tenants are living in compliance with operating agreements and

Residential Tenancy Act.


Responsibilities:

• Oversees the onboarding process starting with reference checking and ending in the completion

of all paperwork.

• Ensures that tenants are properly welcomed into the buildings, representing MQHS in all

interactions.

• Offboards tenants in a quick and efficient manner. Ensures all documentation is properly

completed and disseminated to internal parties.

• Communicates lease breaches with tenants in a timely and compliant manner. (Verbal warnings,

posted warnings, written templated letters etc.).

• Partners and assists the Maintenance team in unit visitation, the annual inspection process, and

other problem-solving activities.

• Performs regular probation inspections on a rotating basis.
• Assists with regular administration and document collection. Inputs data into Arcori in a timely

manner.

• Attends and participates in regular departmental and organizational meetings.
• Demonstrates behaviour that is consistent with respectful workplace policy and encourages

positive team culture.

• Investigates tenant incident in a compliant and timely manner, seeking respectful and fair

outcomes.

• Works in collaboration with the Tenant Services Finance Administrator to execute the eviction

and arbitration process.

• Maintains strong lines of communication with tenants, ensuring a high level of customer service

is maintained.

• Develops systems and process to ensure the Tenant Relations Department is running efficiently

as it relates to compliance with operating agreements and leases.


MAMELE'AWT QWEESOME HOUSING SOCIETY

Qualifications:

• Property Management Certificate an asset
• Process Orientated
• Customer Service Focus
• Strong administrative background
• Above average communication skills
• Ability to travel within region (drivers license and car)
• Working knowledge of the RTA
• Strong technical acumen
• Stress management
• Adaptability
• Strong analytical, problemsolving, and time management skills
• Ability to build relationships with internal and external clients.

Work Week

• Monday
• Friday 35 hours per week
• Alternate Flex Friday's
• This position requires some flexibility regarding hours, as some work may occur after normal

working hours. Time accrued after business hours will be paid out via "time-off in lieu."
If you are interested in working for a company that offers excellent compensation and benefit package

with bi-weekly flex Fridays than please submit your resume & covering letter to MQHS

• MQHS thanks all applicants for their interest, only those selected for an interview will be contacted._