Service Coordinator - Vancouver - Impact Recruitment

    Impact Recruitment
    Impact Recruitment Vancouver

    6 days ago

    Description

    Overview

    If you thrive in a fast-paced service environment and enjoy being the central point of coordination between customers, technicians, and internal teams, this role offers an excellent opportunity to grow your career. You'll play a critical role in keeping service operations running smoothly while expanding your exposure to project coordination within a growing electrical contractor. This position is ideal for someone who is highly organized, customer-focused, and eager to develop within the construction services industry.

    About Our Client

    Our client is a reputable and growing electrical contracting company known for delivering reliable, high-quality electrical services across commercial and industrial projects. With a strong emphasis on professionalism, responsiveness, and teamwork, the company has built long-standing relationships with its clients and values employees who take ownership, communicate clearly, and contribute positively to the overall success of the organization.

    About The Position

    As a Service Coordinator / Project Coordinator, you will support the service department by managing a high volume of inbound service requests while also assisting with project coordination tasks as required. Working closely with service electricians, project coordinators, and management, you'll ensure efficient scheduling, accurate documentation, and excellent customer service.

    • Must have experience in a trade-based service environment (electrical, plumbing, HVAC) or construction.

    Location: Office-based (Greater Vancouver / Lower Mainland)

    Compensation & Benefits

    • Base Salary: $60,000 – $70,000 (DOE)
    • Health & Dental
    • 2 to 3 Vacation

    Responsibilities

    Service Coordination

    • Receive, schedule, and dispatch electrical service calls
    • Coordinate daily and weekly schedules for service electricians
    • Act as the primary point of contact for customers regarding service requests, scheduling, and job updates
    • Manage inbound phone calls and emails in a high-volume service environment
    • Assign work to service technicians based on urgency, availability, and skillset
    • Track technician time, job progress, and completion status

    Administrative & Project Support

    (Potential of rotating responsibilities between service coordination and project coordination, depending on the need)

    • Prepare and process work orders, service tickets, and job documentation
    • Assist with invoicing, job closeout, and documentation accuracy
    • Order and track materials required for service work
    • Maintain accurate service records, customer information, and job files
    • Support service managers and project coordinators with reporting, follow-ups, and administrative tasks
    • Ensure compliance with company procedures and safety requirements

    Requirements

    • 2+ years of experience in a Service Coordinator, Dispatcher, or similar administrative role
    • Direct experience coordinating service work (electrical, plumbing, HVAC, or similar trades preferred)
    • Strong organizational skills with the ability to multitask and manage changing priorities
    • Proficiency with scheduling software, Microsoft Office, and/or construction management systems
    • Basic understanding of service-based construction work and terminology
    • High school diploma or equivalent (post-secondary education preferred)

    Work Environment

    • Fast-paced, office-based service coordination environment
    • High volume of inbound calls and emails
    • Regular communication with customers, electricians, suppliers, and internal teams
    • Collaborative team structure with shared coordination responsibilities.

    At Aplin — together with our brands CompuStaff and Impact Recruitment — we connect great people with great organizations across North America. We believe diverse teams build stronger companies, and we welcome applicants from all backgrounds, experiences, and perspectives. We use AI tools to assist in a fair and efficient matching process, helping our recruiters connect the right people with the right opportunities. To be considered, applicants must be legally entitled to work in Canada, including holding any required permits. Our recruitment services are always free for job seekers.


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