hotel front desk clerk - Banff, Canada - Banff International Hostel

    Banff International Hostel
    Banff International Hostel Banff, Canada

    2 weeks ago

    Default job background
    Description
    • Education:
    • Expérience:

      • Education

    • Secondary (high) school graduation certificate

      • Tasks

    • Register arriving guests and assign rooms
    • Take, cancel and change room reservations
    • Provide information on hotel facilities and services
    • Provide general information about points of interest in the area
    • Investigate and resolve complaints and claims
    • Process guests' departures, calculate charges and receive payments
    • Balance cash and complete balance sheets, cash reports and related forms
    • Maintain an inventory of vacancies, reservations and room assignments
    • Follow emergency and safety procedures
    • Clerical duties (i.e. faxing, filing, photocopying)
    • Answer telephone and relay telephone calls and messages
    • Contact customers to deliver requested wakeup calls
    • Provide customer service

      • Work conditions and physical capabilities

    • Attention to detail
    • Standing for extended periods

      • Personal suitability

    • Client focus
    • Efficient interpersonal skills
    • Excellent oral communication
    • Organized

      • Experience

    • 1 year to less than 2 years
    • Durée de l'emploi: Permanent
    • Langue de travail: Anglais
    • Heures de travail: 30 to 40 hours per week