- Health Insurance
- Dental Insurance
- Vision Insurance
- 401k with company match and profit-sharing
- Paid Time Off, Paid Holidays, Paid Sick Time
- Tuition Reimbursement
- Employee Assistance Program
- Disability Pay
- Life Insurance
- Growth Opportunities and more
- Promote and follow all plant safety guidelines.
- Responds to Customer inquiries
- Complete order process, data entry, and confirms status of deliveries
- Communicates with customers for the purpose of:
- Processing orders
- Delivery status
- Customer issues
- Problem resolution
- Dispatch customer orders to appropriate carrier
- Co-ordination with our carriers' dispatchers
- Multi-Tasking with computer entries, phone calls and delivery drivers
- Manages daily scheduled deliveries
- Creating bill of ladings for all truck deliveries loaded at our facilities
- Interacts with delivery drivers, directs drivers to product location for loading and completes transactions on return to Scale House
- Creates custom documents for US bound shipments
- Supports other team members to complete daily transactions
- Create billing for rail car transactions
- Reporting includes:
- Health and Safety: Participate in driver safety and staff safety program for Distribution Department
- Other: Special projects assigned
- High school diploma or equivalent is required.
- Customer Service experience preferred.
- SAP and Microsoft Excel experience preferred.
- Excellent Customer Service skills
- Strong ability to multi-task
- Ability to work in a fast-paced environment.
- Must possess excellent communications skills, both verbal and written
- Demonstrates leadership/ability to take ownership of tasks and make decisions, takes initiative and is self-motivated.
- Must be able to work within a team environment and interact with a variety of people in all plant departments.
- Good problem-solving abilities.
- Able to lift small objects frequently, weighing no more than 20 lbs.
- This is sedentary in nature but may require occasional periods of standing and walking.
- This position is based in an indoor, climate-controlled office space
- Highly competitive base pay
- Comprehensive medical, dental and disability benefits programs
- Group retirement savings program
- Health and wellness programs
- A diverse and inclusive culture that values opportunity for growth, development, and internal promotion
Customer Service Representative - Mississauga, Canada - CRH Canada
Description
Job ID: 495200
Ash Grove Cement, a CRH company, provides Portland and masonry cements to help build the foundation and infrastructure for the world around us. We ship millions of tons of cement from our plants and network of terminals located across North America. When you work for Ash Grove, you are connecting to something bigger. We stand together to reinvent the way our world is built. Join our team and help Ash Grove build America.
Position: Customer Service Representative
Reports to: Customer Service Supervisor
Shift: Monday - Friday, 7am - 3:30pm
Wage Scale: $20 per hour
At Ash Grove Cement, people are our first priority. We offer a complete benefits package to include:
What you'll be contributing:
To succeed in this position, you will need:
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Work Environment
The statements included in this job description are not intended to be all-inclusive. They represent typical elements and criteria necessary to successfully perform the job. Other duties may be assigned as required. Requirements for this job are subject to modification by the Company and its designees, and reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
What's next for you?
We provide stability and advancement opportunities across North America. Use our tuition reimbursement program to help you meet your career goals.
This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. The employee will be required to follow all job instructions of his/her supervisor and to perform other work assignments related to plant operations that are not inconsistent with the current labor contract, past practices, or safety policies.
If you live in or are applying for a position in the following locations: Alabama, California, Colorado, Connecticut, Delaware, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, Missouri (Kansas City only), Nevada, New Jersey, New York, Ohio (Cincinnati, Columbus, and Toledo only), Oregon, Pennsylvania (Philadelphia only, Puerto Rico, Rhode Island, Vermont, Washington State you should NOT answer the salary question below. Please enter "N/A" in the text box.
What CRH Offers You
About CRH
CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of large international organization.
If you're up for a rewarding challenge, we invite you to take the first step and apply today Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest
Ash Grove Cement, a CRH Company, is an Affirmative Action and Equal Opportunity Employer.
EOE/Vet/Disability--If you want to know more, please click on this link.