Programs and Agency Network Administrator - Mississauga, Canada - The Mississauga Food Bank

The Mississauga Food Bank

Verified Company

Mississauga, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Programs and Agency Network Administrator
The Mississauga Food Bank's (TMFB) vision is
a Mississauga where no one goes hungry. We relieve hunger in Mississauga by providing and promoting access to healthy food for people in need.

Job Purpose

Administration and implementation of Programs & Agencies initiatives and daily operations with the goal of ensuring consistent service and communication with the TMFB Member Agency Network.

Why Work for Us?

Be proud of helping to relieve hunger in Mississauga by providing and promoting access to healthy and appropriate food
Fair benefits and compensation including:
Salaries are compared to market every 2 years, annual cost-of-living increases, plus the opportunity for performance-based increases
Comprehensive health benefits for you and your dependents (100% employer paid, no deductibles for drugs, dental, or vision)
Matched group RRSP (up to 5% of salary)
3 weeks of paid vacation that increases after 2 years of service, plus 12 paid 'flex' days, and paid wellness days
Free parking, funding for professional development, equitable and culturally diverse work environment, all the tea and coffee you can drink
Join an amazing culture where people laugh a lot, pitch in during those "allhandsondeck" times, and enjoy celebrating together. We work hard to live our values of Community, Collaboration, Excellence, and Integrity
We're a proud recipient of the 2020 Not for Profit of the Year Award from the Mississauga Board of Trade and a certified Living Wage employer.

Key Performance Areas

Agency Administration (35%)

Primarius Web Window Ordering Platform:

Lead the implementation of the Primarius Agency Web Window (PWW) ordering platform
Develop relevant communications and training materials to facilitate networkwide roll out of the PWW agency ordering system
Implement an agency communications plan and maintain agency web window mainpage
Act as the main point of contact for questions regarding agency ordering
Liaise with internal logistics and warehouse team to ensure delivery needs are being met without service disruption

Administer additional agency management tools:

Collaborate with team members to keep Salesforce CRM uptodate, including creating and maintaining member agency profiles as needed
Support agency members to ensure timely and accurate input of data into the Link2Feed intake systems
Work collaboratively to implement processes and procedures applicable to Salesforce, Link2Feed, and other agency management tools
Assist in pulling and providing information contained in agency management tools required by other departments

Agency Relations and Quality Assurance (35%)

Develop and maintain excellent working relationships with TMFB agencies:

Serve as a liaison to member agencies, assisting in solving problems, implementing TMFB strategies, or carrying out their work to meet standards in coordination with the Programs and Agency Network Supervisor
Maintain and administer complaints tracking, providing reports as necessary and communicating client complaints to member agencies in a timely manner
Conduct site visits with agencies and perform virtual meetings with Member Agency Network representatives on an ongoing basis
Monitor, educate, and provide guidance to agencies on correct implementation of TMFB standards.

Network Expansion and Improvement (15%)

Assist with vetting and onboarding of new Agency Network Members
Support TMFB direct client programs as needed, including assisting with program administration and intake needs for Pop up Programs and Tax Clinic
Work with member agencies to improve capacity scores and optimal client service

Other Duties as Assigned or Required (15%)

Administer the annual agency agreement renewal process and provide overall administrative support to ensure member agencies meet their obligations
Ensure agency network information is uptodate and communicate across departments (maps, TMFB website, print materials, agency referral brochures, etc.)

Education and Experience

Bachelor's degree, or equivalent education and experience in a related field, plus 2 years experience in a community services, customer service, public administration, notforprofit, or related field
Good knowledge of or experience with agencies and community support structures in the Mississauga or Peel region will be an added advantage

Skills, Competencies, and Qualities
- _Passion. _A passion for mission-driven work and personal values aligned with those of TMFB. Concern for and interest in issues of poverty, food security, and/or social justice
- _Proactivity/Enthusiasm/Persistence. _Act without being told what to do. Passionate and excited about work. Can-do attitude. Ability to work autonomously while being aware of the importance of accountability
- _Technical. _Computer proficiency with strong skills in MS Office and/or Google Apps for business and inventory managemen