Bilingual Customer Care Specialist - Markham, Canada - Adecco Canada

Description

Our client in Markham, ON is looking for a French speaking Bilingual Customer Care Specialist to join their team on a fulltime permanent basis.

The position entails customer interaction in English and French, order processing, complaint resolution, and collaboration with other departments. Responsibilities also include system monitoring, process improvement suggestions, and assisting other departments as needed.

The preferred candidate should possess a minimum of 3 years of experience in a customer care or customer support role, with proficiency in both English and French. Additionally, excellent data entry skills with a high degree of accuracy are essential for this position.

If you're enthusiastic about creating a significant impact and eager to join an energetic team, seize the chance and submit your application today

• Location: Markham, ON
• Shifts: Monday – Friday
• Job type: Full-time | Permanent

Duties and Responsibilities:

• Interact with customers regarding product information, stock availability, orders, etc.
• Effectively communicate in English and French while responding to inquiries received via phone, email, fax, and social media.
• Key and process orders from various sources. Review EDI orders for accuracy.
• Create and maintain accurate customer data.
• Proactively address customer complaints, propose solutions, and resolve issues. Interact with other departments to ensure prompt and effective follow up.
• Monitor systems and detect problems early to keep everything running smoothly.
• Assist with daily operation and continual evaluation of processes and procedures for the department. Suggest methods to improve area operations and efficiency to both internal and external customers.
• Assist and support other departments as required, other duties may be assigned.

Qualifications & Skills:

• Must be eligible to work and reside within Canada
• Minimum 3 years' experience in a Customer Care (customer support) role.
• Solid Microsoft Office Skills, specifically Excel and Word.
• The ideal candidate will have excellent data entry skills with a high level of accuracy.
• Ability to listen and understand a situation and respond with clarity and professionalism.
• Must be a quick learner, proactive, pay attention to detail, and enjoy a busy environment.
• Must have excellent language and communication skills, both verbal and written in English and French. The ability to write and articulate clearly is very important.
• Strong organizational, time management, and interpersonal skills.
• This role will interact with walk-in customers, this requires a polished professional appearance and a positive/enthusiastic attitude.
• Maintain punctual attendance.

Don't miss out on this Bilingual Customer Care Specialist job in Markham, apply now Our dynamic team of recruiters will reach out if you qualify for this role.