Customer Service Associate - Mississauga, Canada - Signature Culinary Inc

Description

• Greeting customers, clients and accepting deliveries
• Receive, process, and verify the accuracy of orders from customers utilizing the organizations' internal software system.
• Resolve product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting, and explaining the best solution to the problem; expediting correction or adjustment; follow up to ensure resolution.
• Coordinate the handling of difficult and unusual situations
• Coordinating communication between customers and vendors as required
• Coordinating transport logistics and ensuring transport costs are on track as budgeted.
• Assisting with general office administration as required.

• Shift Requirement: Day shift, must be flexible to fit in different shifts according to business requirement including Saturday or Sundays.

• Minimum 1 year receptionist experience
• Minimum 1 year experience in customer service, preference to callcenter experience.
• Foodservice industry knowledge, experience in produce sector is strongly preferred.
• Excellent communication, organizational and problemsolving skills.
• Must be able to work in a fastpaced environment.

• Company events
• Dental care
• Extended health care
• Onsite parking
• Paid time off
• Vision care

• Monday to Friday
• Overtime
• Weekend availability

• Mississauga, ON L5S 1V7: reliably commute or plan to relocate before starting work (required)

• Secondary School (preferred)

• Call center: 1 year (preferred)
• Customer service: 1 year (preferred)

• Day Shift (preferred)