Operations Supervisor - Calgary, Canada - CBI Health

CBI Health

Verified Company

Calgary, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

The Operations Supervisor will assist with staff supervision, coaching and scheduling and create a safe and secure home-like environment for clients, families and staff.

Operations Supervisor may in some regions also provide customer service and intake coordination to referral sources, clients and families and liaise with stakeholders to ensure client schedule and funding needs are met, including completion and maintenance of service agreements.

Responsibilities:

Supervise and provide direction to staff aligned with policies and procedures and standards of professional conduct
Assist in ensuring that Direct Support Staff (casual and regular in some regions) are scheduled in the homes in accordance with the funding guidelines.
Collaborates with the Clinical, Operations Managers and Board Certified Behavior Analyst where applicable to develop monthly activity recreational plan
Collaborates with the Clinical team to ensure follow through on contracted services, including the Individual Support Plan (ISP)/ Plan of Care (POC), Behaviour Support Plan (BSP) protocol

Supervision/Management

Assist in ensures adherence to policies and procedures as well as regional licensing requirements. Escalate issues when required
Assist in training and onboarding of Direct Support Staff (and Team Lead in some regions) in collaboration with Clinical and Operations Managers whenever possible
Assist in ensuring Direct Support Staff are well aligned with the Key Accountabilities of their role and are meeting performance expectations including execution of recreation and activity plans.
Provide applicable information to Manager for probation and annual performance reviews and performance improvement plans.
Work in collaboration with Manager when there are challenging performance issues (Team Leads should be involved)
Ensures that mandatory and annual training requirements provided by Human Resources are complete and gaps addressed
Report workplace injuries in reporting system and the workplace injury report is forwarded to the appropriate manager.

Documentation and Administration:

Assist Operations Managers to ensure accurate records of house petty cash and the client's personal
Assists with monitoring client's finances (expenditures, reimbursements, may include reconciling the client's personal funds at month end). Completes audits as per policy

Qualifications:

Minimum 2 year of experience in a supervisor or leadership role in a servicefocused organization
Minimum 3 years of experience working directly with clients with intellectual/developmental disabilities and/or mental health diagnosis
Demonstrated patientcentred focus with a commitment to providing quality care.
Secondary Education or certification in Health, Business, Health Administration, or related field
Strong knowledge of the health care system, and experience in home and community care