Assistant Front Office Manager - Saint-Laurent - Urgo Hôtels Canada

    Urgo Hôtels Canada
    Urgo Hôtels Canada Saint-Laurent

    6 hours ago

    Full time
    Description

    Courtyard & Residence Inn Montréal Airport

    Place Robert-Joncas, Ville Saint-Laurent (Montréal)

    About Us

    Joining the Courtyard Montréal Airport and Residence Inn Montréal Airport means becoming part of two complementary hotels where comfort, modern design, and service excellence come together.

    Ideally located near Montréal-Trudeau International Airport, our recently renovated properties offer a distinctive experience for both business and leisure travelers.

    At the heart of our culinary offering is Il Soffio Restaurant & Bar, a contemporary Italian restaurant inspired by the region of Campobasso, recognized for its authentic cuisine and its chic and welcoming atmosphere.

    By joining our team, you become part of a committed, professional, and collaborative environment. You will also be part of the Marriott International network, globally recognized for its hospitality, service excellence, career development programs, and growth opportunities.

    What We Offer

    We offer a stimulating, people-focused, and structured environment with competitive benefits:


    • Employer-contributed Registered Retirement Savings Plan (RRSP)

    • Comprehensive group insurance coverage

    • Paid vacation, personal days, and statutory holidays

    • Exclusive Marriott discounts at over 8,000 hotels worldwide

    • Employee recognition programs, wellness initiatives, and team events

    • Referral bonus program and performance incentives

    • Complimentary parking

    • Professional uniform dry cleaning

    • Company-paid cell phone

    • Ongoing training, mentorship, and professional development opportunities

    • Opportunities for career growth across North America

    • Recently renovated, stable, and collaborative work environment

    • Additional benefits to be discovered throughout your journey with us

    Role and Mission

    Reporting to the Front Office leadership team, the Assistant Front Office Manager plays a key role in the daily operations of the Front Office.

    This role supports leadership in supervising the reception teams, ensures compliance with Marriott standards, and contributes to delivering an exceptional guest experience while maintaining the smooth execution of daily operations.

    Key Responsibilities

    Operational Supervision


    • Ensure the smooth daily operation of the Front Office

    • Support leadership in managing operations across both hotels

    • Quickly intervene in operational situations or guest concerns

    • Ensure compliance with Marriott procedures, standards, and policies

    • Conduct inspection rounds to ensure service quality

    Team Leadership and Engagement


    • Assist leadership in supervising and coordinating Front Office teams

    • Participate in training and onboarding new team members

    • Communicate priorities, expectations, and operational updates to staff

    • Foster a positive and collaborative work environment

    • Act as a resource person for employees during shifts

    Guest Experience and Service Quality


    • Ensure personalized service aligned with Marriott service standards

    • Handle guest situations and support the team in resolving issues

    • Review guest feedback and contribute to service improvements

    • Collaborate closely with other departments (Housekeeping, Sales, F&B, Operations)

    Administrative and Organizational Support


    • Assist in scheduling according to operational needs

    • Support administrative tasks related to Front Office operations

    • Maintain strict control of keys, billing procedures, and security processes

    • Contribute to monitoring departmental performance indicators

    Profile We Are Looking For

    Education and Experience


    • Diploma or degree in Hotel Management, Tourism, Administration, or a related field

    • Experience working in a structured hotel environment

    • Knowledge of hotel systems (PMS, reservation systems)

    Professional Experience


    • Experience in Front Office operations or hotel supervision

    • Experience in a high-volume environment (an asset)

    • Experience within an international hotel chain (Marriott an asset)

    Skills and Qualifications


    • Strong leadership presence and operational involvement

    • Excellent organizational and prioritization skills

    • Strong focus on guest service and guest experience

    • Excellent command of French and English, both spoken and written

    Personal Qualities


    • Strong sense of responsibility and autonomy

    • Ability to manage priorities and unexpected situations

    • Dynamic team player

    • Ability to work effectively in a fast-paced environment

    Working Conditions


    • Full-time position

    • Schedule mainly during daytime hours with flexibility based on operational needs

    • Occasional evenings and weekends

    About Urgo Hotels Canada

    Urgo Hotels Canada is a leading hotel management and development company with over 40 years of expertise.

    Following our strategic partnership with Hersha Hospitality Management (HHM) in 2022, we are now part of a network of more than 235 hotels across North America, including Québec and Ontario.

    Guided by our values, we create engaging work environments and memorable guest experiences.

    Urgo Hotels Canada is committed to employment equity and encourages all qualified individuals to apply.

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Assistant front office manager