Regional Food and Beverage Manager - Edmonton, Canada - Pure Canadian Gaming Corp.

Pure Canadian Gaming Corp.

Verified Company

Edmonton, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Title
Regional Food & Beverage Manager

Reports To:

General Manager

Summary:

The Regional Food & Beverage Manager oversees the overall food and beverage operations at PURE Casino Edmonton and PURE Casino Yellowhead which include: Retro Restaurant and Bar, ALTA Kitchen, Snax Noodle Bar, Social Bar and Meeting Room, Pearl Showroom, Centre Bar, The Mezz, Catering/Banquets and casino floor beverage service.

Core Competencies:

Customer Service
Decision Making and Judgement
Leadership
Communication

Job Duties:

Leading, Mentoring, developing, and providing onthe

- job training to subordinates, supervisory, and F&B management team

Reviewing financial transactions and monitoring budgets to ensure efficient operation
Implementing and enforcing service standards for food and beverage operations, developing menus and programs to drive revenue and create upsell opportunities
Investigating and resolving food and beverage quality and service complaints in a timely fashion
Attending meetings, training activities, courses, and all other workrelated activities as required
Constantly circulate throughout restaurant, bars and casino floor, maintaining a high profile with guests and staff
Be fully aware of trends in the industry and make suggestions for improvement of the operation
To carry out or ensure that regular OntheJob Training is taking place to agreed standards
Participate in interviews and the hiring to ensure that the most suitably qualified person is appointed
Ensure that staffing levels are correct and to agreed standards and are not exceeded without prior consultation
Ensure that company and statutory provincial hygiene standards are maintained in all areas
Address all customer concerns in a timely and sincere manner
Ensure that reports, payroll approvals and administration requirements are submitted in a timely fashion
Manage the daytoday frontofhouse F&B operation and partner with culinary department to ensure consistency in plate presentations, food quality and portion control
Hold regular meetings and preshift meetings with all management & staff. Identify areas for development and training needs and ensure that this training is effective
Ensure that coaching and counselling is maintained in a fair, effective, timely and consistent manner while following all company standard operating procedure
To ensure the prompt and efficient service of all meals, snacks, functions and beverages to the required standards
Ensure that profit margins are maintained and agreed costs are not exceeded through effective control systems, sales analysis, menu costings and cash audits
Ensure that restaurants, bars, lounges, and guest service areas are clean and wellmaintained
Ensure that F&B team members understand the PURE culture and that they offer professional and courteous service to their guests
Investigate and resolve all over/short variances outside the approved threshold

Requirements:

Minimum five (5) years F&B management experience in a multiunit environment preferably within a casino
Able to effectively organize F&B teams of up to 50 team members per casino
Demonstrated ability to control food/beverage and labour costs
Strong motivational and supervisory skills
Possess a highly developed attention to detail
Proficient in English in both verbal and written communication
Knowledge of pointofsale, computer, and restaurant software

Work Conditions:

Must be able to stand and walk for prolonged periods.
Pushing, pulling, bending, stooping, upward reaching and prolonged periods of standing and/or walking
Must be available to work all shifts, including evenings, weekends, and holidays
Must be able to work in a fastpaced working environment