Legal Collection Officer - North York, Canada - Debt Control Agency Inc

Debt Control Agency Inc

Verified Company

North York, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

DEBT CONTROL AGENCY INC (DCA)

DCA is one of the most prestigious collection agencies in Canada with the Head Office in Toronto, Ontario and Branch Offices in Laval, Quebec and Kelowna, British Columbia.

We have been providing full cycle of collection services from
customers cure program to third party and legal program for over 18 years.

Our Head Office is in a state-of-the-art office facility which is conveniently located on Wynford Drive and Don Valley Parkway with easy access to TTC and Shuttle Buses.

DCA has the leading competitive edge in providing collection and customer care services in various areas of the Collection Industry such as but not limited to First and Third-Party Collections, Legal Collections, Customer Care and Cure Programs.

We also have the skill set and management oversight to train and cross-train our staff to assume various roles and perform using varying styles and approaches.

In addition, DCA believes that career success is attained by developing yourself and being given the opportunity to perform and work with many clients and in different areas within the organization.

Our clients include many of Canada's largest financial institutions, utilities, and government sectors.

Due to our ongoing success and growth, we are in the process of expanding our
Third-Party Operations in
Toronto, Ontario, and looking to recruit 1-2 self-motivated, career minded individuals with legal collection, third party and customer service experience to augment our existing teams.

If DCA has what you are looking for to advance your legal background and progress in this industry, please do not hesitate to send us your resume.

Responsibilities

Report to the Legal Consultant and Paralegal
Assist in the management of the legal portfolio including a large volume of legal files
Identify accounts for legal action
Establish contact with debtors (by telephone) and assist with the resolution of delinquent accounts, both Inbound and Outbound Calls

- analyze Land Title, Credit Bureau and GEO search Reports

Negotiate payment in full and or repayment arrangements using critical thinking and probing questions
Utilizing skiptracing tools and dialer bases to locate debtors/defendants
Accurately document all communication
Compliant with Provincial and Federal laws, Rules of Small Claims Court and the Rules of Civil Procedure as applicable
Compliant with all Provincial and Federal Regulatory Guidelines with respect to the Collection Industry, Bank's Policies, Client Specific Directives and Operational Risk Requirements

We are interested in hearing from career-minded individuals with:

Proven and outstanding experience in legal collections, debt collections and customer service
Proven legal experience and sound understanding of legal terminology and processes
Strong understanding of plaintiff claims, judgments and enforcements
Experience in collecting Purchased Accounts in a legal portfolio
Experience in working with targets and tight deadlines
Excellent negotiation, oral and written communication skills
Stronger than intermediate computer literacy
Competitive salaries based on industry experience
Performance commissions, bonuses, and contests
Paid training
Easy access to TTC and Shuttle Buses
Secured Parking at a nominal fee
Great benefits including medical, dental and optical plans
Friendly and fun work environment
Opportunities for advancement
Eligibility for membership to the onsite Fitness Centre