Operations Manager, Living Benefits - Mississauga, Canada - Royal Bank of Canada

Royal Bank of Canada

Verified Company

Mississauga, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Come Work with Us
At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose.

Whether you're helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that matters in the world, in an environment built on teamwork, service, responsibility, diversity, and integrity.

Job Title
Operations Manager, Living Benefits

What is the opportunity?

As a Manager of Operations for the Individual Living Benefits team you will be accountable for overseeing and supporting the team in a high volume customer service environment.

We are looking for a dynamic individual who will help drive results to achieve high levels of client satisfaction that contribute positively to persistency and reputation in the insurance market place.

What will you do?

Responsible for managing and leading the operational servicing team ensuring quality processing and service level agreements are met and often exceeded for our clients.
Biweekly coaching, and helping staff develop strong talent and acquire new skillsets, building knowledge both in their role and in preparation for future career opportunities in line with our leadership model.
Provide focus and clarity in establishing team goals, driving performance management, supporting career development and rewarding strong performance.
Provide Management support for product questions, investigations, clarifications or processing outside of the normal requests.
Provide direction, guidance and decision making on day to day servicing environment and sensitive issues or escalations when they arise.
Ensure the creation and periodic review of any standard operating procedures (SOPs) or job aids as required.
Monitor results and reports to ensure compliance with regulatory and internal compliance requirements, audit and risk are met.
Accountable for recruitment activities and ensuring that staff are adequately equipped to perform required functions.
Development and maintenance of strong relationships with our internal partners, Field Sales Representatives, Brokers, Call center, Claims, Legal and clients.
Provides support and interacts with related areas when required, example product, underwriting, actuarial and client relations.
Knowledge of work functions within RBC Insurance and understands both the internal and external factors that impact each division.

What will you need to succeed?

Must haves:

College / University Graduate
Minimum of 5 years proven experience in insurance, leading and motivating others
Proven interpersonal communication and time management skills
Multitasked, creative, problem solver, demonstrates attention to detail and goal oriented team player
Experience in a high volume customer service environment
Strong analytical and problem resolutions skills
Strong people leadership skills
Expert understanding of complex Life & Health products, processes and systems
Strong knowledge of multiple RBCI and supplier systems supporting processes
Working knowledge of RBC compliance and regulatory requirements
Proven decision making, analytical and problem solving skills

Nice to Have

Customer Service or relative experience
Industry related designations/credentials (FLMI, ALHC, ACS, etc )

What's in it for you:

A Total Rewards program that includes flexible benefits, work/life balance and career development programs in investment and retirement savings plans.
Competitive pay and high earning potential
All the tools, training, and team support you need to grow your career
Flexible work/life balance
Sophisticated RBCI software tools to boost your productivity

Job Summary

Address:

MISSISSAUGA, Ontario, Canada

City:

CAN-ON-MISSISSAUGA

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

Insurance

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

:00

Application Deadline:

:00

Inclusion
and Equal Opportunity Employment
At RBC, we embrace diversity and inclusion for innovation and growth.

We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work.

We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.

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