Bilingual Delivery Supervisor - Ottawa, Canada - Distribution Centre Management

    Distribution Centre Management
    Distribution Centre Management Ottawa, Canada

    3 weeks ago

    Default job background
    Full time
    Description

    Overview

    Reporting directly to the Transportation Manager, the Transportation Team Lead is responsible for all aspects of the trucking operations; drivers and equipment, maintaining oversight of routing, scheduling and dispatch to customers. Adherence to applicable provincial and federal regulatory standards is strictly enforced. Actively contributes to a positive and productive working environment.

    Job Description


    • Lead shift huddle daily to share important updates with teammates, and ensure the team stretches together before the start of their day

    • Develop a high performing team; ensuring Delivery Teammates are provided with regular feedback, and are held accountable to their key performance metrics

    • Actively participates in the recruitment of teammates, and ongoing training of Delivery Teammates

    • Drives team engagement, development and retention by connecting team to the Voila vision, encouraging innovation, clear communication and continuous feedback

    • Embeds and sustains Home Delivery protocols and SOPs

    • Approximately 30-50 direct reports (Home Delivery Teammates)

    • Supports continuous improvement effort by utilizing customer service feedback and routing analysis

    • Partners with Training Specialist to understand the strengths and opportunitites of teammates moving from In-Class to On The Job to ensure their performance is managed

    • Supports and partners with Fleet Maintenance Manager to ensure fleet availability and safety

    • Routinely review the performance data for their team to ensure their teammates and Supervisors hit their performance metrics

    • Accountable for 'On Time Delivery' (95%+) metric

    • Accountable for (50+) Net Promoter Score; ensuring drivers embody behaviors that drive results

    • Accountable for a Driver Safety Score of (95%+)

    • Responsible for partnering with HR to ensure the progressive disciplinary process is managed

    • Tasked with managing the route paperwork, logging route and asset utilization data in excel, and for logging feedback on delivery teammates

    • Managing timecards in Kronos Workforce Management SystemSupport expansion of new spoke facilities

    • Following Sobeys Health & Safety practices, a Delivery Supervisor will ensure all incidents are logged and shared with the respective parties, ensure teammates are held accountable for appropriate paperwork, and manage the corresponding WSIB Claims

    • Confirm teammates are operating the appropriate manual handling principles and adhere to the health & safety protocols put in place to protect them

    • Ensure Delivery Teammates are up-to-date on training course completions

    • Liaise regularly with cross-functional teams to support on time departure, and a high-level of service to Voila customers.

    Shift: Sunday-Monday-Tuesday-Wednesday 3am-1pm

    Job requirements


    • Bilingual in French and English, written and spoken.

    • Home Delivery experience (business to customer) in an e-commerce environment an asset

    • Post-Secondary education in a business-related field

    • A combination of relevant education and experience may be considered

    • Strong knowledge of Employment Standards Legislation

    • Excellent Analytical and Problem Solving abilities

    • Advanced skill level in MS Excel; MS Access is considered an asset

    • Experience in effectively managing a large team

    • Excellent interpersonal and communication skills; with the ability to interact with all levels of the organization and external parties

    • G-Class License, Ability to Travel within the region

    • Distribution facility experience