- Must have at least 1-2 years' experience in the parts, service or warranty department of any automotive or power sports sales or service establishment.
- Professional or personal experience in the motorsports industry is preferred
- Previous customer service experience is preferred.
Customer support Analyst - Canada - Tech Mahindra
Description
Role:
Mechanical/Motorsports Warranty Analyst (remote)
Language:
Bilingual (French & English)
Shift:
Monday to FridayWork location: Canada (Remote)
Job type:
Full timeCalendar:8 hour shiftMonday to FridayAs a member of the Warranty Administration team, you will work with dealership service teams to obtain approvals and resolve warranty claims.
You will liaise with technicians, service advisors, managers and manufacturers to ensure all necessary information to be provided for each claim, including photos, documentation, estimates, technician notes, etc.
Conditions:
Follow all policies and procedures of the manufacturer's warranty company.
Have good communication skills while resolving problem claims by dealers.
Communicate effectively with various stakeholders such as Service Advisors, Dealership Service Managers and After Sales team while resolving cases and complaints.
Ensure productivity and accuracy when resolving claims, with a focus on reducing overall warranty administration expenses.Develop positive working relationships with all service personnel and managementSelf - motivated and able to work independently with minimal supervisionDemonstrated commitment to meeting tight deadlinesWhy apply:Benefits: Medical, dental and vision benefits from day one - Company PaidTech Mahindra is one of the top leaders in the call center industry We've been supporting Fortune 500 clients worldwide for 34 years with 125,236 employees in 90 countries from many different industries.
We offer great medical, dental and vision benefits from day one - at no cost