Team Lead, It - Brampton, Canada - City of Brampton

City of Brampton

Verified Company

Brampton, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Job Description:

JOB TITLE:
Team Lead, IT

DEPARTMENT:

CORPORATE SUPPORT SERVICES

POSTING NUMBER:105173

NUMBER OF POSITIONS:1

JOB STATUS & DURATION:
Full Time Permanent

HOURS OF WORK:35 hour workweek

LOCATION:
Hybrid Model - when working onsite, you will report to the location of West Tower.

SALARY GRADE:7

HIRING SALARY RANGE:
$107, $120,551.00 per annum

MAXIMUM OF SALARY RANGE:
$133,945.00 per annum

JOB TYPE:
Management and Administration

POSTING DATE:
January 25, 2023

CLOSING DATE:
February 14, 2023

AREA OF RESPONSIBILITY:

Reporting to the IT Program Manager, this role is responsible for implementing and maintaining ITIL standards and methodology within the IT Department, with a focus on Change Management, Release Management, Service Design and Service Continuity.

This also includes developing new processes, updating existing processes and all associated documentation, establishing Service Level Agreements, and expand the use of service analytics and reporting to support continuous improvements and decision making.

This role provides leadership to Subject Matter Experts (SME's) within the section and other areas of IT including mentoring, coaching and performance management.

This includes day-to-day management of professional IT staff and collaboration with operating units to meet key service deliverables for supporting programs to meet operational effectiveness and corporate service standards.

OPERATIONAL SUPPORT

Provide daily direction and mentoring to IT professional staff, creating a team environment that ensures high performance.
Review and prioritize operational tasks, project requests, and work plan schedules and assigns work duties according to technical skill of the IT professional staff in order to meet business requirements and Service Level Agreements.
Manage resource scheduling and task execution compliance to plans and objectives. Responsible to review and participate in the development of roadmaps involving information technologies and the creation of processes and procedures for the solution builds, deployment, operationalization and monitoring.
Plan and execute, along with team, all projects, initiatives and operational activities. Ensure that projects meet business requirements and goals, fulfill enduser requirements, and identify and resolve systems issues. Ensure regular preventive operational measures are identified and implemented to maintain Service Level Agreements. Proactively raise issues or concerns with the Manager.
As an IT professional, provide senior level technical support to complex projects and those assigned by manager to meet operational effectiveness and corporate service standards.
Evaluate results of integration projects, then report and make recommendations based on findings.
Maintain technology that will feed into and align to overall IT architectural plans.
Review Request for Proposals (RFPs) and other information technology projects documents for technology related content.
Provide leadership and guidance in management and control of implementation processes to facilitate the successful delivery of programs.
Make decisions on the functional requirements, oversees the development and implementation of initiatives that support business deliverables.

STAFF MANAGEMENT

Assess, monitor section members' performance goals, review performance against goals and discipline as required to meet operational effectiveness.
Ensure staff compliance with regulatory provisions, i.e. Occupational Health & Safety, and the City's policies and procedures.
Coaches and develops staff for personal and corporate advancement through career development, training programs, and other resources to ensure continued technical and professional development.
Interview, recruit and hire staff to meet operational effectiveness.

CUSTOMER SERVICE

Handle and respond to escalated complex issues through effective investigation, mediation and conflict resolution.
Answer queries and responds to requests from internal customers, vendors, consultants and the public. Is available to assist team members in the handling of complicated and escalated concerns, as well as in system emergencies, providing prompt accurate responses.

RELATIONSHIP MANAGEMENT

Build and maintain relationships with all areas of IT and business units across the organization to have a full end to end understanding of business processes and related technology to better integrate technology and provide solutions.
Liaise and interact with internal and external stakeholders, government agencies, consultants and vendors to establish standards and criteria for all current and future initiatives.

COMMUNICATION AND REPORTING