Supervisor - London, Canada - Miss Jones Cannabis Outposts

Miss Jones Cannabis Outposts

Verified Company

London, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

JOB OVERVIEW
Miss Jones Cannabis Outposts - Supervisors

Miss Jones is looking for Supervisor to join our growing team.

This role is the first and last impression for our customers, and as such, the role is a vital one within the operation.

The Supervisor is a personal representation of the service and overall brand experience.

Whether customers are waiting to enter the store, asking about the products we carry, looking for a customized experience or just stopping by for their regular order, it is the job of the Supervisor to ensure that the customers are felt welcome, kept comfortable, and are informed.

The Supervisor should recognize repeat customers and address them by name. They are also responsible for fulfilling orders when needed, working in the backroom and assisting on the door.

THE ROLE

Exude a warm, friendly, and welcoming disposition to customers as they arrive; thank customers upon their departure from the store
Always be willing to help, assist, and direct customers within the store and elsewhere
Walk customers through the store and answer any questions they may have
Educate customers on the products available and how to consume responsibly
Identify ideal products to suit the customer's needs and requests
Suggest additional products and build sales based on customer suggestions
Stay knowledgeable on new products, changes in laws and industry trends
Assist with and execute daily dispensary operations, POS, cash handling, showroom maintenance and overall dispensary cleanliness
Assist with inventory execution
Understand all policies regarding legal cannabis sales and proper ID'ing practices
Fully comprehend the menu offerings to best answer customer's questions
Maintain and perform all housekeeping duties as assigned, ensure optimal standards, and adhere to all control procedures and security policies
Communicate to Management any issues, customer comments & complaints
Ensure a safe working area for all colleagues and customers, including company COVID19 procedures
Assist with other duties when necessary, such as peak service times

QUALIFICATIONS

High school diploma
Previous customer service or hospitality experience is an asset
Must be CannSell Standard Certified
Excellent organization and time management skills
Friendly, outgoing, and willing to initiate conversations with customers
Proactive; anticipating customer needs
Have a high attention to detail
Excellent communication skills (verbal and written)
Able to work under pressure in a fast pace environment
Team player
Understand all policies regarding legal cannabis sales and proper identification practices