- Be a champion of world-class customer service, and have a passion for delivering a high quality customer experience.
- Manage a high volume of incoming customer tickets via chat, & phone support channels.
- Become a NuORDER expert and understand the ins-and-outs of our web and iPad app to best serve client needs in both technical and non-technical fields.
- Interact professionally with VIP customer clients.
- Troubleshoot app issues or bugs that are raised by clients or internally
- Test issues to replicate what a client might be experiencing and how to produce.
- Work collaboratively to ensure that the best customer outcomes are achieved.
- Helping to improve team processes as part of team wide project work.
- Contributing as part of the wider team to achieve organisational objectives even if this means doing things that aren't strictly within the scope of your role.
- 2+ years experience in an analytic, customer service or SaaS/technology-related role
- Experienced in either B2B or SaaS product support
- Understand B2B eCommerce, wholesale retailing, and merchandising principles is a plus
- BA/BS or equivalent experience.
- Ability to do your job in a truly flexible environment;
- Genuine career opportunities in a company that's creating new jobs everyday;
- Work in a team big enough for growth but lean enough to make a real impact.
- Lightspeed share scheme (we are all owners)
- Lightspeed RSU program (we are all owners)
- Unlimited paid time off policy
- Flexible working policy
- Health insurance
- Health and wellness benefits
- Paid leave assistance for new parents
- Linkedin learning
- Volunteer day
Senior Application Support Specialist - Toronto, Canada - Lightspeed
Description
Hi there Thanks for stopping by
Are you actively looking for a new opportunity? Or just checking the market? Well... you might just be in the right place
We are looking for a Senior Application Support Specialist to deliver world class support to the Brands & Retailers who utilize the NuORDER B2B platform, guiding them to deliver a seamless, more collaborative wholesale process. The successful candidate will be responsible for tier-1 and tier-2 case resolution and cross functional issue management with Product, Engineering, Success & Services teams.
What you'll be doing:
A little bit of:
What you need to bring:
We know that people are more than what's on their CV. If you're unsure that you have the right profile for the role... hit the 'Apply' button and give it a try
What's in it for you?
Come live the Lightspeed experience...
... and enjoy a range of benefits that'll keep you happy, healthy and (not) hungry: