- Provides leadership to the team, consistently coaches, and follows up to ensure the delivery of the service model standards are provided to each customer.
- Enforces delivery of our operating model customer service standards.
- Provide exceptional omni-channel experience by offering in-store eCommerce sales and fulfilling eCommerce orders within defined service levels.
- Supports the organization in customer acquisition through the promotion of our customer loyalty and credit card programs.
- Demonstrates and follows up on execution of Mark's visual compliance standards, store maintenance and pricing standards.
- Establishes plan and follows up on execution of weekly price changes, promotional set-ups, and department POP as per workbook resulting in 100% system pricing including weekly pricing sweeps.
- Responsible to deliver annual corporate shrink targets through team education, enforcement of LP and audit standards and rigid inventory control.
- Oversees preparation for annual inventories.
- Follows and ensures compliance of all corporate LP, Cash and Audit, and OH&S policies and procedures.
- Creates and / or monitors the creation of efficient store weekly scheduling for both sales and support functions.
- Provide continuous feedback and coaching to management and team members based on key metrics and observed behaviours through Shift Starters, one on one's, and performance management coaching programs.
- Create development plans and conducts annual appraisals for management team and direct reports; support and coach to improve any performance gaps and conducts ongoing coaching to improve team.
- Ensure execution of the customer experience and provides resolution for all customer concerns.
- Develops and leads recruiting and hiring strategy for store, maintains a complete team.
- Create succession plans through continuous training and development.
- Acts as a brand ambassador by promoting brands and culture.
- Continually motivates team and performance through recognition programs, store contests, customer compliments, etc.
- Maintain Mark's performance management expectations including progressive discipline where necessary.
- Follows the disciplinary process consistently and impartially.
- Promotes and maintains a positive and motivating work environment (safe, inclusive, and empowering).
- Proven ability to coach, mentor and develop department team and store team, through setting expectations, communication, coaching, feedback, and ongoing support.
- Proven ability to build and manage a daily, weekly plan for the department and store.
- Exceptional communication skills and organizational skills
- Superior training and mentoring skills
- 3-5 years retail experience required.
- High energy, enthusiasm, and a drive to succeed.
- Basic computer skills required.
-
Store Manager- Hillside Drive
3 days ago
Canadian Tire Corporation Kamloops, Canada Temps pleinion What you'll do · Customer Service · Provides leadership to the team, consistently coaches, and follows up to ensure the delivery of the service model standards are provided to each customer. · Enforces delivery of our operating model customer service standards. · Provide ...
-
Store Manager, Hillside Drive
2 days ago
Mark's Kamloops, Canada Full timeWhat You'll Do · Customer Service · Provides leadership to the team, consistently coaches, and follows up to ensure the delivery of the service model standards are provided to each customer. · Enforces delivery of our operating model customer service standards. · Provide exce ...
-
Store Manager, Hillside Drive
2 days ago
Canadian Tire Corporation Kamloops, Canada Temps pleinWhat You'll Do · Customer Service · Provides leadership to the team, consistently coaches, and follows up to ensure the delivery of the service model standards are provided to each customer. · Enforces delivery of our operating model customer service standards. · Provide exce ...
-
Sales Associate
4 days ago
Sherwin-Williams Kamloops, Canada**Job Number**: 23000ENH · **Kamloops, British Columbia** · *** · **|** · *** · **KAMLOOPS, British Columbia** · *** · **|** · *** · **CAN BC Kamloops Hillside 767667, KAMLOOPS** · *** · **Primary Location**:Kamloops, British Columbia V2E 2S5 · **Travel**:No · **Schedule**:Part-t ...
-
Insurance Advisor Trainee
4 days ago
Westland Insurance Ltd. Kamloops, CanadaWe're searching for an Insurance Advisor Trainee. Are you searching for new possibilities? · Westland Insurance Group Ltd has an exciting opportunity for an Insurance Advisor Trainee in Kamloops, BC at our Hillside Drive office. Do you love to provide exceptional client service? ...
-
E-Store Manager Temps Plein H/F
1 week ago
Sportchek Kamloops, BC, Canada Full timeStore Manager- Hillside Drive page is loaded Store Manager- Hillside Drive · Apply locations Kamloops, BC time type Full time posted on Posted 30+ Days Ago job requisition id JR132908 ion What you'll do · Provide exceptional omni-channel experience by offering in-store eCommerc ...
-
Cashier
4 days ago
Walmart Canada Kamloops, Canada Full timePosition Summary... · Working as a Cashier at Walmart Canada is a great way to develop your skills in the retail industry. A Cashier provides exemplary customer service during the checkout process to drive customer loyalty. A Cashier is a total loss champion, protecting company a ...
-
Cashier
1 week ago
Walmart Canada Kamloops, Canada Full timePosition Summary... · Working as a Cashier at Walmart Canada is a great way to develop your skills in the retail industry. A Cashier provides exemplary customer service during the checkout process to drive customer loyalty. A Cashier is a total loss champion, protecting company a ...
-
Overnight Assistant Manager
19 hours ago
Walmart Canada Kamloops, Canada Full timePosition Summary... · To support the Store Manager and manage store operations according to Company guidelines and lead Associates to ensure friendly, helpful service and drive profitable store sales.What you'll do... · 1.As a member of the Store Management Team drives profitable ...
Store Manager- Hillside Drive - Kamloops, Canada - Mark's
Description
ionWhat you'll do
Customer Service
Operations
Training
Leadership
What you bring
At Canadian Tire Group of Companies, we believe in fostering an environment of transparency. A place where your contributions are recognized, valued, and fairly rewarded and salary is determined based on a combination of factors including individual experience, store volume, location, and other relevant role-specific requirements. Beyond a competitive base salary of $52,000 to $78,000, you'll enjoy company benefits, bonuses, or any additional compensation.