Service Coordinator - Brampton, Canada - The Family Enhancement Centre Inc

The Family Enhancement Centre Inc

Verified Company

Brampton, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Title:
Service Coordinator

Company:
The Family Enhancement Centre

Number of Positions: 1 Part-Time

Hours of Work:
Flexible (Days, Evenings and Saturdays)

Start Date:

ASAP

Wage:
$17-$20 per hour

Who We Are:

The Family Enhancement Centre is a full service counselling centre working with children, youth, adults, couples, and families.

Over the last 15 years, we have been expanding geographically as well as increasing our services to include groups, assessments, corporate services and more.

We value helping individuals inside and outside of our workplace by extending a helping hand to those in need. We put people first and value humility and character. We honour the development and betterment of others.

We inspire trust and confidence in others, and create higher levels of engagement, empowering others to harness their talents and strengths.

We accept and delegate responsibility, share power and control, and co-create a culture of accountability. We strive to be skilled communicators, listening objectively while seeking to understand. As compassionate collaborators, we invite the contributions of others. We anticipate the future and use our intuition and discernment to create a shared vision.

Who We Are Looking For:

We are looking for a skilled Administrator who can intentionally contribute to the unity with our teams, our partners, and our customers.

Who is able and interested in supporting the interests of others and the team. To remain together and supportive as a team in the face of challenges. Who is dedicated to resolving any differences openly and constructively using mutual respect.

Responsibilities:

Greet and sign in clients that have appointments professionally and respectfully
Answer inbound calls from new clients, complete detailed intake with accuracy and empathy
Answer incoming calls from returning clients

- rescheduling, cancellations etc.

Manages to do, followup, and cancellation lists
Complete client profiles for service, match the client with an appropriate therapist, schedule appointments
Manage clinical records; open, maintain & close client files; register and credential therapists' files with referral sources
Accurately enter and process confidential client and billing information into online portals
Manage office schedule for all therapists and clients for our various office locations
Secure payment for services

Job Requirements:

Respect and Maintenance of Privacy in accordance with PHIPA
Selfstarter, internally motivated with a strong work ethic and ability to maintain focus in a busy /fast paced environment
Demonstrates quality customer service delivery
Highly organized and enjoys attention to detail
Ability to handle stressful or highrisk call situations (self harm / suicidal calls/crisis calls)
Highly efficient computer skills
Must be able to learn new systems quickly
Excellent verbal and written communication skills in English
Excellent time management skills
Must be dependable and reliable
Must follow all Health and Safety protocols including COVID screening of clients, maintaining a clean and sanitized workspace, and managing our COVID tracking system

Educational Requirements and Credentials:

Bachelor's Degree in Business or Office Management
Minimum 3 years experience working in administration
Experience working with vulnerable clients using empathy is an asset
Fluency in any other language is an asset
Knowledge and ability to use Penelope software an asset
Work with mínimal supervision
Demonstrated ability to work independently and problem solve
Able to work collaboratively in a team environment
Demonstrated leadership skills
Availability to work flexible hours (days, evenings or weekends)
Clear vulnerable sector police check
Training and experience in business or office management an asset
Fluency in any other language is an asset
The Family Enhancement Centre is an equal opportunity employer. We are situated in a multicultural neighbourhood and are committed to attracting and retaining a diverse and inclusive workforce who will work together to create & sustain a vibrant, healthy, safe and caring community._
In accordance with the Accessibility for Ontarians with Disabilities Act (AODA),_ _The Family Enhancement Centre Team will provide accommodation, accessible formats and communication supports for the interview upon request._