Manager, Site Reliability Operations, Canadian Tire - Toronto, Canada - CT Corporation

CT Corporation

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Help us boldly shape retail in Canada
Canadian Tire Corporation's (CTC) rich heritage of serving Canadians from coast-to-coast dates back to 1922.

Our vision is to become the #1 retail brand in Canada and we are focused on innovating and making important investments in our business, especially when it comes to our people.

To reach our goal, we need the best talent to help us evolve and drive change across the business - and boldly help shape Canada's retail industry.

As we strive to be at the forefront of a complex and vastly changing retail industry, it is an exciting time to join the Canadian Tire family of companies.

Our focus is on ensuring that interruptions in supply chain operations are being detected and responded to in a timely, efficient manner.

We utilize various technologies and are genuinely passionate about monitoring and automation.

Our work is ensuring the Canadian Tire Corp supply chain operations are as frictionless as possible and is a key pillar in our mission to become the #1 retail brand in Canada.

What You Will Do

Reporting to the AVP, Tech Deliver SRE OPS, Manager, SRE will be responsible for the operational sustainment and availability of our production environment.

This role is also an active participant in all aspects of Site Reliability Engineering, including technical vision, telemetry and observation decisions, automation strategy, framework development, solution delivery, incident, and problem management.

Responsibilities include:

Designing and building the team from the ground up. This includes creating the SRE framework, process, and procedures that will set the group up for success
Provide shortterm and longterm goals for the team. This includes roadmap development and strategic decisions for the framework, vendors, and tools used by SRE and other Supply Chain teams
Contribute in a leadership capacity on daytoday activities. Concepts such as SLI & SLO development, runbooks and automation, and monitoring and alerting
Ensure the team has no roadblocks ahead of them. This will require crossfunctional collaboration with multiple teams across the Canadian Tire organization and being a strong proponent of SRE
Analysis for new services (in the production or design stage) to align with industry best practices & CTC monitoring framework.
Lead weekly operational state reviews covering performance trends, anomalies, errors, and other availability events with SREs, product owners, and development teams
Lead workshops to drive the implementation of SRE principles and techniques

What You Bring

Experience managing or leading a software development or operations team, setting measurable success criteria for engineering roles
SRE experience creating and designing meaningful SLO/SLI/SLA and error budget definitions
Experience with monitoring, logging & telemetry tools like New Relic, Sumologic, Grafana, Splunk, Azure Monitor or similar. Leveraging said tools to provide metric based analytics to support decision making
Ability to identify toil and remove redundant tasks leveraging scripting and automation
Excellent ability to liaise with business users, IT personnel, and vendors gathering requirements and delivering solutions

Must-Have Skills

5+ years building or managing a group of support engineers supporting a critical production environment in a DevOps or SRE domain
5+ year experience creating, collecting, tuning & responding to all things monitoring: alerts, events, metrics, tracing & dashboarding
Systems engineering basics including networking, DNS, virtualization, containers, & various OS (Linux, AIX, Windows)
Python, Bash, or similar programming/scripting technologies
Cloud technologies including Azure, AWS, GCP,

Nice to have Skills

Experience with Collaboration & Change Management tools: Jira, Confluence, ServiceNow
Experience with database management
PowerBI, Tableau & other BI tools
Familiarity with microservices architecture & system integrations
Knowledge of Retail Business/Supply Chain

LI-GS- Canadian Tire and its family of companies are boldly shaping retail in Canada and we continue to deliver a positive experience for our customers.

As one of the most trusted brands in Canada, our employees take pride in the work we do across the country.

It's more than the iconic triangle that keeps our employees around.

From benefits and perks, to learning and development opportunities, to our commitment to Jumpstart - these are some of the many reasons why Canadian Tire Corporation is one of _Canada's Best Managed Companies _.