Spa Concierge - Banff, Canada - The Rimrock Resort Hotel

The Rimrock Resort Hotel
The Rimrock Resort Hotel
Verified Company
Banff, Canada

3 weeks ago

Sophia Lee

Posted by:

Sophia Lee

beBee Recruiter
Description
We truly believe that our continued success is a result of our employee contributions.

Positive attitudes, exceptional customer service skills and working as a team is really what makes The Rimrock the most desired hospitality experience in the Canadian Rockies.

We pride ourselves on welcoming each new employee onto our team and helping them develop skills and knowledge to further their careers.

It is our mandate to promote from within and facilitate both personal and professional growth and development.

Scope

To welcome guests and create a comfortable, relaxing, and safe experience for all visitors receiving a treatment at the Spa, using our pool and fitness facilities, or enjoying a fire on our outdoor patio.

Duties & Responsibilities

  • Opening and closing of Spa & Fitness facility
  • Greeting and welcoming all guests that enter the facility and conducting tours if requested
  • Maintaining order and cleanliness of the entire Spa & Fitness facility including lobby, waiting area, pool, gym, change rooms, washrooms, workspace, and outdoor patio area with skating rink and fire pits
  • While working at Spa Reception, warmly greeting guests; being knowledgeable of spa products and services; accurately processing bookings and making reservations; reconciling sales and completing cashouts; assisting with inventory control
  • Verify guest reservations and monitor pool, gym and fitness area use; ensure pool, hot tub and pool deck is safely maintained (may include mopping wet areas); being knowledgeable of how to operate the cardio equipment; continual cleaning and disinfecting of equipment, change rooms and washrooms as per health and safety protocols
  • Monitor capacity of outdoor courtyard and skating rink and ensure the safe use of fire pits
  • Assist therapists as required
  • Other associated duties as assigned
Physical Demands

  • Constant standing
  • Frequent walking
  • Occasional lifting and carrying up to 11 pounds / 5 kg
  • Occasional bending, kneeling, leaning, reaching
  • Frequent use of a computer

Qualifications:


  • Completion of Grade 12 or equivalent
  • Minimum 2 years of customer service or retail experience
  • Customer service oriented
  • Excellent verbal and written communication skills
  • Able to work effectively in a team environment and independently
  • Able to successfully manage multiple tasks simultaneously
  • Keen attention to detail
  • Cash handling skills
  • CPR and 1st Aid training an asset


Thank you for your interest in joining our team We share in your excitement to live and work in the Canadian Rockies.

You can learn more about what to expect as a Rimrock employee here.
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