Bilingual Applicants Support Specialist - Montréal, Canada - MINTZ GLOBAL SCREENING INC

MINTZ GLOBAL SCREENING INC

Verified Company

Montréal, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

This position includes an evening schedule rotation (1 week on 5) or can be an exclusive evening schedule. An evening premium applies.

Position Summary:

Responsibilities:

To provide customer service in accordance with company standards and in adherence to the specifications of the service contracts, the
Applicant Support Specialist shall:

Handle and resolve applicant technical issues.
Document and use our customer support system to create, track and resolve tickets
Obtain and evaluate all relevant information to handle inquiries and complaints.
Validate all information submitted by the applicant.
Ensure that all required documents are attached to the customer's request/applicants file as needed including consent documents needed for the requested verification.
Liaise with clients/applicants to ensure that all information is collected to proceed with a background verification.
Escalate and prioritize issues and handle as per company policies and procedures as needed.
Other duties as assigned from time to time.

Required Qualifications:

Knowledge and Education_
Postsecondary degree [PS4] or equivalent work experience
Bilingualism in English and French
Required
1 to 2years of experience in a customer service related role
Knowledge of customer service principles and practices
Knowledge of Microsoft office (particularly Word, Excel, Outlook)
Good to excellent typing ability
Experience, Skills and Abilities_
Good interpersonal skills
Excellent communication skills verbal and written (both English and French)
Ability to provide superior customer service
Exceptional Attention to Detail, Organization and Time Management
Good problem solving skills
Good customer service orientation
We need a person who is adaptive and takes initiatives.

By joining our team you will enjoy:

Working with a collaborative and diverse team
Opportunities to grow within your team and the organization
Personal days off
Complete group insurance coverage (Extended health care, dental, vision care, disability insurance, life insurance) and Employee assistance program
Telemedicine services for you and your family
Collective RRSP with employer match.