Member Services Representative - Timmins, Canada - Planet Fitness - Taymax Group

Planet Fitness - Taymax Group

Verified Company

Timmins, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Part time

Description

Timmins

1500 Riverside Drive, Suite AO2B, Timmins, ON P4R 1A1, Canada

It's fun to work in a company where people truly BELIEVE in what they're doing

We're committed to bringing passion and customer focus to the business._

We are looking for a Member Services Representative to join our team This position will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential

Responsibilities:

Greet members, prospective members and guests, providing exceptional customer service.
Handle all front desk related activities including:
Answer phones in a friendly manner and assist callers with a variety of questions.
Check members into the system.
Take prospective members on tours.
Sign up new members calculating rates and monthly payment amounts.
Assist the Club Manager in counting out the drawer as needed.
Facilitate needed updates to member's accounts.
Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Club Manager as needed.
Assist in maintaining the neatness and cleanliness of the club.
Completing daily assigned within first hour of your shift.
Helping complete priority cleaning list each day.
Completing walkaround and bathroom checks periodically.
Helping complete any special cleaning projects as needed.
Other duties and responsibilities based on club needs.

Qualifications:

Must be 18 years of age or older.
High School diploma/GED equivalent required.
Customer service background preferred.
Basic computer proficiency.
Punctuality and reliability are a must.
Ability to work independently as well as part of a team.
A positive, upbeat attitude and a passion for fitness and health
Exceptional customer service skills; able to interact in a positive and professional way with members and coworkers, exceeding the member's expectations.
Strong listener with the ability to empathize and problem solve.
Demonstrate diplomacy in all interactions while using appropriate behaviour and language.

Physical Demands

Continual standing and walking during shift.
Continual talking in person or on the phone during shift.
Must be able to occasionally lift up to 50 lbs.
Will occasionally encounter toxic chemicals during shift.

NOTE:
Only those applicants under consideration will be contacted. Please accept our utmost appreciation for your interest in a position with Taymax Group.