Junior Service Advisor - Calgary, Canada - Eastside Kia

Eastside Kia
Eastside Kia
Verified Company
Calgary, Canada

2 weeks ago

Sophia Lee

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Sophia Lee

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Description

Eastside Kia is seeking a Junior Service Advisor to assist with the customer after sales experience along with managing internal work orders for the department.

As a Service Advisor, you are the professional "manager" of the entire customer-oriented service process. You set the standards for customer support.

You see every contact with customers as a professional challenge and feel responsible for satisfying the customer's needs and resolving their concerns.


Responsibilities:


  • Greeting the customer, taking over the vehicle and checking the quality and accuracy of the customer and vehicle data (VIN, mileage, instrument cluster messages)
  • Defining the scope of repair with the customer
  • Defining and explaining the estimated time and costs to be expected
  • Reminding the customer of any open work or work recommended during the last visit
  • Monitoring the maintenance or repair process to ensure customer promise times are met
  • Communicating to the customer any additional work that may be required as identified by the technician
  • Preparing for customer consultation and coordinating vehicle handover with the customer
  • Explaining the performed work and invoice to the customer
  • Explaining the necessity / advantages of any additional recommended services and / or repairs
  • Ensuring the customer's vehicle is in order, conveniently parked and properly cleaned

Background & Skills:


  • Automotive experience is a definite asset
  • Maintain the highest level of customer satisfaction
  • Honesty & reliability towards the customer, and adhering to agreements
  • Ability to complete tasks independently and responsibly
  • Ability to remain polite to customers, even in conflict situations
  • CDK experience is a valuable asset
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