Business Support and Administrative Manager, Bcehs - Vancouver, Canada - PHSA

PHSA

Verified Company

Vancouver, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Business Support and Administrative Manager
BC Emergency Health Services

Vancouver, BC

The Business Support & Administrative Manager is responsible for providing leadership to administrative staff, assisting with business planning and strategy development and assessing trends and identifying issues that promote the strategic directions of the organization.

The Manager analyzes trends and identifies opportunities that optimize resource use and continually improve the provision of administrative services supporting patient care.

What you'll do

Support the development of the operational area's business plan and its implementation and ongoing monitoring to facilitate alignment with strategic directions of the organization
Provide input into the development of annual capital and designated area operating budgets and produce rationale for deficits
Provide leadership and guidance to administrative staff using effective management techniques to support the achievement of required outcomes and ensure adherence to accreditation, regulatory, and safety standards. Investigate work and staff issues and initiate disciplinary action up to and including terminations
Develop performance reports for the operational area and for ongoing monitoring and reporting of efficiency and performance for the Ministry of Health, BCEHS, and PHSA
In alignment with organizational strategies for quality, lead and guide quality improvement and process redesign activities and provide consultative services related to quality management principles, concepts, tools and methods for the designated operational area
Work with customer groups to develop and maintain procedures and processes to ensure staffing support for a 24/7 operation
Monitor and evaluate service delivery to ensure customer staffing needs are being met based on measurable indicators and best practice

What you bring

Qualifications:

A level of education, training, and experience equivalent to a Master's degree in Business Administration, Health Care Administration or Health Care Management plus a minimum of five years recent, related experience supplemented with related financial knowledge
Proven leadership experience in a management role
Demonstrated leadership, personal accountability and administrative successes
Ability to coach, develop, and empower employees
Ability to plan, organize and coordinate a variety of activities to ensure maximum effectiveness
Demonstrated success in broad business skills including human resources, operations, development of business, strategic, financial, marketing and forecasting plans and project management
Excellent oral and written communication skills with the ability to communicate effectively and tactfully with individuals at all levels, both internal and external to PHSA and BCEHS
Integrity, adaptability and originality

Skills & Knowledge

Awareness of and commitment to learning and understanding the Truth & Reconciliation Commission's 94 Calls to Action (2015), In Plain Sight Report (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), and Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls calls for justice, and how they intersect across the health care system.
Supports team members on their learning journey, ensuring education strategy for team/department to implement Indigenous Cultural Safety at a practical level.
Works collaboratively with appropriate Indigenous teams/departments to ensure ICS lens applied holistically.
Commitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC and BC's Declaration on the Rights of Indigenous Peoples Act
Ability to lead staff in the provision of specialty knowledge services; Excellent communication skills including the ability to collaborate, facilitate, negotiate, and persuade others.
Comfortable managing matrixed relationships and ambiguity; Proven ability to influence outside of formal reporting structures and navigate relationships to achieve positive outcomes.
Ability to establish courses of action for self and others that are results oriented.
Commitment to a service orientation and the value of continuous learning.
Excellent organizational skills including the ability to prioritize workload to meet deadlines.
Strong problemsolving skills with a global perspective in order to incorporate the organization's strategies when developing viable solutions to problems.
Ability to use related equipment including HR information systems, word processing, spreadsheet, database and internet tools.

What we bring
Every PHSA employee enables the best possible patient care for our patients and their families.

Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future.

That's why we're fo