Deck Hand - Calgary
2 days ago
Job description
Department:
Facilities & Maintenance - Moyie
Position Type:
Seasonal
Contract Start Date:
April 20, 2026
Contract End Date:
October 20, 2026
Hourly Rate:
$15.50
Hours:
Varies
What we offer:
Flexible work arrangements where no one day is similar
Working in a beautiful park setting
Free entrance to the Park, including to our many public special events
Employee discounts on food and retail items and free parking
Who We Are:
Heritage Park is Canada's largest living history museum and offers visitors a chance to experience life in Western Canada from the 1860s to the early 1950s.
Job Overview:
Under the guidance of the First Mate, actively supports the operation of the S.S. Moyie, ensuring its cleanliness, and enhances the overall visitor experience by providing information and assistance as required.
Responsibilities:
Assist passengers in boarding and disembarking the ship, ensuring a smooth and enjoyable experience
Assist in launching and mooring the ship as required, contributing to its safe and efficient operation
Maintain the cleanliness of the ship and dock by mopping the deck, cleaning the washrooms, washing windows, dusting surfaces and picking up litter, promptly reporting property damage and unsafe conditions
Assist in emergency evacuation procedures (including but not limited to collision, fire, grounding, abandon ship), by completing Marine Emergency Duties (MED) in calm and efficient manner
Educate passengers on marine travel, ship operations, paddle-wheelers in Western Canada, the surrounding natural environment, as well as relevant historical information, contributing to enhanced visitor engagement with the Park
Deliver engaging and informative presentations aboard the ship, utilizing a provided script, to effectively communicate key information, safety procedures, and other relevant content to passengers
Create a welcoming atmosphere for visitors with a customer-focused approach, providing courteous and friendly customer service and valuable information to enhance the overall visitor experience
Provide an exceptional visitor experience through friendly and courteous interactions with guests, staff, and volunteers, using polite greetings, actively acknowledging guests, and handling situations positively
Perform other duties as required
Organizational Excellence and Wellbeing
Contribute to inspiring and immersive experiences at the Park through your roles and responsibilities by engaging in Heritage Park initiatives that align with the overall mission and vision of the Park
Demonstrate commitment to workplace health and safety by complying with Heritage Park's Health, Safety and Environment Management System (HSEMS), following safe work practices, reporting work-related incidents, injuries and hazards, participating in employer training, and adhering policies including the Code of Conduct and the Workplace Violence and Harassment Policy
Actively support a positive work environment through creating an atmosphere of inclusion, engagement and fulfillment in line with Heritage Park values
Demonstrate responsible stewardship of our people, collections and financial assets by ensuring that they are handled with integrity, sustainability, and a focus on long-term benefits for the organization and its stakeholders
Required Qualifications:
Completion of secondary school education is preferred
Experience in a customer-service role, familiarity with cleaning duties is an asset
Must be certified with Marine Basic First Aid (training is provided by the Park)
Problem identification and solving, as well as organizational skills, are required
Good English language proficiency is required for effective communication, both verbally and in writing, to interact with park visitors and provide clear and helpful information
Demonstrated strong interpersonal and communication skills in a client-faced setting
Proficient public speaking skills with the ability to engage and communicate effectively with diverse audiences, ensuring clear and impactful delivery of information
Ability to work independently and as part of a team
Demonstrated strong interpersonal and communication skills in a client-faced setting
All successful candidates (over the age of 18) will be required to go through a Police Information Check as a condition of employment.
Special Clothing and Equipment:
Appropriate costuming and safety equipment will be provided by Heritage Park;
Washing and maintaining Costumes in a presentable fashion will be the employees' responsibility
Footwear, as designated by the Heritage Park Costume Department, will be provided by the employee.
Special Working Conditions:
The position will be exposed to weather extremes and will work both indoors and outdoors, and
This position is physically demanding, and the incumbent must have the ability to lift heavy items, stand for long periods of time and walk throughout the Park for extended periods.
Hours of Work:
The position has various scheduled hours of work, including weekends, statutory holidays, fluctuating hours and overtime as required.
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