Inside Sales Estimator - Alton - The Groupe Master

Description

The Inside Sales Estimator will support the Outside Sales Representative by evaluating customer needs, providing pricing solutions to secure orders, entering orders, and offering post-PO support.

What you will accomplish with us:

• Provide product solutions for incoming inquiries.
• Review and evaluate plans and specifications.
• Determine commercial HVAC-R equipment (Low-Temp, Comfort Cooling, Heating and Ventilation) requirements to meet the individual clients needs.
• Assist with projects and work with mechanical contractors and engineers.
• Prepare quotations based on project plans/specifications and complete proposals.
• Prepare technical drawings and data sheets for clients' approval.
• Provide the contractor with material lists and quotations thru written and verbal communication.
• Answer calls and written communications from clients, branch representatives and external representatives.
• Process orders in line with the proper company policies and procedures while communicating with all parties; (purchasing, sales team, logistics team, customers).
• Provide after PO support with proper follow up with clients to ensure their full satisfaction.
• Ensure projects take offs are accurate and complete.
• Determine the best method to resolve problems to ensure customer satisfaction and company adherence to policies.

What You Bring to Our Team:

• Post Secondary education in HVAC or a related discipline.
• Demonstrate experience in HVAC.
• Advance knowledge of MS Office (Outlook, Excel).
• Willingness to acquire industry knowledge.
• High level of commitment to exceptional customer service.
• Excellent verbal and written communication skills.
• Self motivated, organized and strong interpersonal skills.
• Good judgment and decision-making skills.
• Ability to problem solve and provide variable solutions based in customer needs and company objectives.
• Valid Driver's Licence;
• Ability to travel to U.S.A.

Competitive Benefits: In addition to a rewarding career within our team, we offer

• Medical and dental coverage from day one, along with short and long-term disability protection
• Contribution to a collective registered retirement savings plan upon starting your role.
• Wellness spending account
• An employee assistance program including psychological, financial, and legal support.
• Access to telemedicine from the beginning of your employment.
• Reimbursement of professional association membership fees.
• Early vacation program.
• Flexible remote work policy

Master, for over 70 years
We've been the HVAC-R leader and one of Canada's Best Managed Companies since 2010. As the country's leading private HVAC-R distributor, we have over 1,400 active employees, operating in more than 55 branches and 3 distribution centers from British Columbia to the Atlantic provinces, as well as 30 branches in the United States.
It's good to work with us
At Master, we offer you a dynamic, stimulating and fun environment. With a firm belief in healthy, open communications, we take a hands-on approach with all our employees. Teamwork is an integral part of our values, and it's through teamwork that we achieve our greatest successes.

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