Check-in Representative - Vancouver, Canada - TED Conferences, LLC

TED Conferences, LLC

Verified Company

Vancouver, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Company Description
At TED, we seek to bridge, include, diversify because we truly believe ideas are for everyone.

It is important to us to attract individuals from diverse backgrounds who are curious about the world and interested in helping us spread ideas far and wide.

Job Description*_

This is a short-term, temporary contract role for in-person, onsite support at the TED2023: Possibility conference in Vancouver, BC, Canada.

You may be asked to work some or all of the dates between April 9 and April 21, 2023.

The successful applicant will be responsible for any travel, accommodation and meal costs._*As a check-in representative, you'll be the first point of contact for attendees, vendors and staff members arriving at the conference.

You'll provide a warm and authentic check-in experience for each attendee that's unique to TED's service style, making sure they've completed all the required steps for entry.

You'll use electronic devices provided by TED, including laptops, tablets and smart phones to manage check-in using internal TED apps and programs.

You'll assemble and organize all conference credentials, including name badges and lanyards, making sure each one meets TED's quality standards.

You'll also assist attendees with questions and directions, maintaining a helpful and anticipatory service presence and escalating any requests or issues to the designated TED contact.

You self-identify as tech-savvy, and you have experience using a variety of devices and programs and troubleshooting if the need arises.

You have a keen eye for detail and high standards for consistency and quality in your work. You're a brand ambassador and a people person with prior customer service experience and excellent interpersonal communication skills. Your service style is proactive and helpful.

You're comfortable assisting high-profile guests with discretion and tact, and helping them move through the check-in process as efficiently as you can.

This position involves standing for long periods and participating in some physical work and lifting up to 30lbs.

Responsibilities:

Delivery of excellent guest services to conference attendees by building rapport and acting with an attendeecomesfirst attitude when notified of and responding to their needs
Record attendee inquiries; close the loop on suggestions, requests and complaints; identify potential issues and take a proactive approach to troubleshooting using tools and resources provided by TED
Manage, track and secure lost and found items and inquiries
Provide information to attendees regarding conference programming and activities Provide local city information and directions (attractions, restaurants, stores, services, etc.), offering recommendations as requested
Collaborate with other front of house teams to create a seamless service experience
Help attendees navigate TED's conference mobile app, TEDConnect

Qualifications: