Data Center Technician L3 - Brampton - Milestone Technologies, Inc.

Description

Overview

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive business outcomes such as digital transformation, innovation, and operational agility. Milestone focuses on an employee-first, performance-based culture and has a history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone's culture supports employees and empowers them to reach their full potential.

Our seasoned professionals deliver services based on Milestone's best practices and service delivery framework. By leveraging our knowledge base to execute initiatives, we deliver both short-term and long-term value to clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses accelerate their IT transformation and focus on business objectives while improving employee productivity. With key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation. We serve over 200 companies worldwide with more than 3,000 employees, and we remain committed to revolutionizing how IT is deployed.

Job Overview

The Data Center Sites Technician III will be responsible for day-to-day data center support activities, including but not limited to: server and network hardware installation, copper/fiber cabling, Layer 1 troubleshooting, IT asset management, network hardware and CLI troubleshooting, and Linux server-related tasks. The Site III Technician should be conversant in common networking hardware CLIs (Cisco, Arista, Dell, Juniper) and skilled in using and navigating different Linux distributions. The role involves monitoring and responding to hardware and software issues, utilizing standard ticketing systems, and providing clear, timely customer communications. Activities are governed by SOPs, program requirements, safety and security policies, and on-call rotation for after-hours support. The technician participates in the change management process, including monitoring production and performing preventative maintenance.

Responsibilities

• Hardware installation and configuration for servers and network devices
• Manage copper and fiber-optic cabling
• Perform Layer 1 troubleshooting and IT asset management
• Network hardware CLI troubleshooting
• Work with Linux environments and address BIOS issues
• Monitor and respond to hardware/software issues; document actions and outcomes
• Adhere to SOPs, safety, and security policies; participate in on-call rotation
• Contribute to change management processes and preventive maintenance

Required Skills

• Must provide own transportation to work location(s)
• Ability to respond to on-call requests within 1 hour
• Update asset management data using scanners; leverage ITSM/DCIM systems
• Familiarity with Linux OSes and network device CLIs (e.g., Cisco, Arista, Juniper, Dell)
• Experience managing server, switch, router, storage hardware lifecycles
• Understanding of cabling (power, Cat6, fiber optic, Infiniband) and data center practices
• Strong written communication to document tickets and email customers
• Multitasking, adaptability, punctuality, reliability, and organization
• Team-oriented with the ability to work independently on projects
• Ability to operate material handling equipment if certified
• Experience with O365; ability to learn new systems and procedures
• Ability to stand for long periods and safely lift at least 50 pounds
• Fluent in written and spoken English

Required Experience

• 4+ years Rack and Stack experience
• OS provisioning/reprovisioning (USB or network-based)
• Bootstrapping network devices and configuring IP addresses
• 1-2 years of Linux and scripting experience (e.g., GitHub repos, Linux setup, Ansible)
• CompTIA Server+ and ITIL Foundation certifications are preferred
• DNS/DHCP experience
• Working knowledge of ticketing systems (Jira preferred)
• Working knowledge of server hardware (HP, Dell, Supermicro)
• Working knowledge of networking components and protocols (Cisco, Arista, Juniper)
• Data center practices knowledge (fault tolerance, redundant cabling, power calculation, etc.)
• Strong cable management skills for fiber and copper in data centers
• Basic understanding of electrical, HVAC, and cable infrastructure
• Excellent verbal and written communication skills
• Data Center certifications (e.g., CCNA, CCENT) are desired
• Layer 2 and Layer 3 network troubleshooting experience
• Experience installing, troubleshooting and navigating Linux OSes

Compensation

Estimated pay range: Exact compensation and offers are dependent on job-related knowledge, skills, experience, licenses or certifications, and location.

Our Commitment to Diversity & Inclusion

Milestone is committed to creating a workplace that reflects the communities we serve. We provide equal employment opportunities to all applicants and employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by law. Accommodations are available for disabled applicants and employees. We welcome diverse backgrounds and perspectives to our global community.