Administrative Penalty System - Mississauga, Canada - City of Mississauga

City of Mississauga

Verified Company

Mississauga, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Req ID: 24395

Vacancy Type:
Part-Time

Contract Duration: 6 months

Number of Positions: 1

Closing Date: 12/04/2023

Job Summary:

Reporting to the Supervisor of Administrative Penalty System (APS), the APS Clerk performs APS administration functions, including responding to internal and external inquiries, tending to customer service window, scheduling of screenings and hearings and ensuring all documents are properly completed, processed and filed.

Duties and Responsibilities:

Responding to Inquiries
Respond to inquiries from clients regarding APS tickets and APS procedure and provide accurate information in a professional and respectful manner.
Identify inquiries requiring escalation to Supervisor
Ensure the rules governing process (as set out in legislation, regulations and bylaws) are applied consistently and accurately
Attend customer service window to address inperson inquiries, requests and complaints

Schedule Screenings & Hearings- Receive and review requests for screening and hearings submitted either in
- person at the customer service window or online through City Admin.

Preliminary Review of Forms and Supporting Documents- Ensure all pertinent information is included in the form.

Ensure the client has reviewed and understands the APS process and consequences of failing to comply with requirements as set out in the APS Bylaws.
Liaise with the external Joint Processing Centre to request the evidence related to automated enforcement tickets.
Scan and file documents into Gtechna and CityAdmin

Skills and Qualifications:

Post Secondary degree or diploma in a related field is an asset.
Knowledge of APS bylaws is an asset.
Familiarity with Outlook, Sharepoint, and Excel
Knowdedge of Gtechna, AutProcess and CityAdmin is an asset
Ability to deal with difficult customer interactions and explain the process to dispute a ticket calmly and patiently listen to customer concerns.
The APS Clerk must have a clear understanding of the distinction between POA (Provincial Offences Act) court and APS proceedings in order to provide accurate direction to clients.

Hourly Rate/Salary:
$27.90/hr to $37.20/hr (based on Salary Grade B $ 50, $ 67,713.00)
Hours of Work: 4 hours of work per day
Work Location: 950 Burnhamthorpe Rd W

Organization Unit:
CMO/Administrative Penalties

Department/Division/Section:
CMO/City Manager's Office, CMO/Legal Services, Prosecutions

Non-Union/Union:
Non Union

All personal information is collected under the authority of the Municipal Act.

We are an Equal Opportunity Employer.

In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, the City of Mississauga will provide accommodations throughout the recruitment, selection and/or assessment process to applicants with disabilities.

If selected to participate in the recruitment, selection and/or assessment process, please inform Human Resources of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.