Data Centre Facility Technician - Kanata, Canada - Rogers Communications

Rogers Communications

Verified Company

Kanata, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

At Rogers, the entrepreneurial spirit is part of our DNA. Our Rogers Business teams help foster and grow the Canadian economy by supporting businesses of all sizes.

From small to large-scale enterprises, our teams help deliver innovative technology, network services, and a suite of solutions to help them succeed.

We offer Canada's largest and most reliable 5G network for our customers and are proud leaders in wireless private networking and IoT We continuously expand and evolve our networks, invest in new technology capabilities, and invest in our people to serve our business customers and their communities.

Come play a key role in driving the future of business innovation in Canada.

We are looking for team members with a passion for delivering industry-leading value to customers and supporting businesses in the communities where we live and work.

Are you up for the challenge? If so, consider the following opportunity:

Data Centre Facility Technician

The Data Centre Facility Technician (DCFT) is the initial point of contact at the facility and is responsible for ensuring the data centre and building are maintained in a professional and secure manner.

This position requires you to be on-site and is not a remote position.

Ensuring positive experiences for customers as they enter, exit, and work at the data centre is also a primary responsibility.

Providing 24/7 support, the Data Centre Facility Technician (DCFT) is expected to deliver the highest level of customer service by adhering to Rogers policies and procedures.

The DCFT is the local primary point of contact for monitoring the local data centre facility and is the coordinator of client escalations.

The DCFT is responsible for the operation, monitoring, trouble shooting and basic maintenance of HVAC equipment and electrical systems located within the site.

This would include monitoring computer room air conditioning equipment, UPS equipment, generators, associated switchgear, and peripheral equipment.

In addition, the Data Center Facility Technician is responsible for embracing and maintaining the established rigorous internal controls designed to maintain SOC SOC II, PCI and ISO compliance.

What you will be doing:

Daily Operations -

Ensure policy and procedure is followed and that all audit requirements are being met daily

Areas of focus include:
service delivery, service support, and physical security

Shipping and receiving
Perform site inspections and shift walkthroughs
Assist contractors onsite in compliance with Rogers policies and customer requirements.
Perform timely escalation and exception reporting describing incidents outside of normal operating policy
Act as primary onsite point of contact for NOC and local operational teams during an incident
Troubleshoot and diagnose mechanical and /or electrical system failures and working with contractors to resolve or mitigate interruptions in service
Basic preventative maintenance of mechanical, electrical and life safety systems
Works directly with contractors until assignments are satisfactorily completed
Manage vendors performing maintenance onsite and ensure satisfactory completion of any work
Ability to understand and explain issues with electric systems and components
Operational experience monitoring large, complex electrical and mechanical systems
Work with hand tools as required
Receive and prioritize requests related to ticketing systems
Assist Clients in MACD's (Moves, Adds, Changes, and Deletions)
Assist with 'Smart Hand Services'; these services may include tape swaps, inspections and other services as required
Follow policies and procedures related to escalations, ticketing, and change management
Identify/ report to the Manager any situations or client concerns that would improve quality or mitigate risk
Provide notifications and updates to internal operational teams and/or clients
Participate in special projects as required
Ensure the ongoing flawless operation of the data centres to provide clients with world class service and support
Execute the transformational vision of Rogers
Ensure all health and safety guidelines are enforced by both internal and external visitors to the Data Centre
Keep network diagrams for collocation and server room, physical layout, electrical and mechanical schematics up to date
Perform other duties as requested by Data Centre Management

Administration -

Compliance with all Rogers Corporate Policies, including Business Code of Conduct & H&S.
Demonstrate strong shift turnover and peer communication practices.
Create, update, and document existing Standard Operating Procedures (SOP), as required
Site orientation duties
Maintain a tidy, professional, and unobstructed work environment
Strong working knowledge of Microsoft Office products, including Visio

Primary Interactions-