Customer Service Representative - London, Canada - Bill Gosling Outsourcing
Description
Bill Gosling Outsourcing is committed to the career development of our people. If you are interested in joining a company with modern facilities and a team environment, click on the "Apply" button to get startedWould you like to Assist Canadian families when they need it the most? Then Bill Gosling Outsourcing has a role for you
We are hiring Customer Service Representatives to support our Emergency Roadside Assistance Services client. As a Customer Service Representative, you will be responsible for receiving inbound calls from those in need of assistance.
Full Time Opportunities
Competitive Salary
Hybrid work environment (once a month in office)
All equipment will be provided by us
**First Day of orientation will be onsite- Previous customer service experience (minimum 1 year)- Strong communication skills - well spoken / written- De-escalation skills are a definite asset- Ability to display genuine empathy to our customers while in a fast paced environment- Manage high volume of calls- Proficient with Google Maps / Directional capabilities- Comfortable with phone systems and technology- Flexible availability- Working on obtaining your 911 operator certificate and looking to gain experience
What will you do?
Triage inbound calls for our emergency roadside dispatch including below calls,;- Customers who got Flat tire- Customers who Ran out of gas- Customers who have Keys / babies / pets locked in cars- Customers whose cars are broken down on the highway in a live lane of traffic- Customers who met with an accident
What will you need?- **A high speed internet connection with direct access to your Modem or internet Hub (connect with Ethernet cable)- A private and quiet work space if you are working remotely.
WHO ARE WE
- Bill Gosling Outsourcing provides business solutions to our clients with various types of services including Customer Service, Accounts Receivable Management, Customer Sales, Contact Centre Technology, and Business Process Outsourcing. With over 60 years in the call centre industry, we have the technology and resources to help our clients get their brand where it needs to be and grow their business._
We provide career opportunities in Customer Service and Sales, with various shifts and full time hours in our state-of-the-art call center.
Office Locations in Ontario
Head Office
16635 Yonge St., Unit 26 (at Mulock)
Newmarket, Ontario
L3X 1V6
London Office
Located in:
Citi Plaza
355 Wellington St Unit 225
London, Ontario
N6A 3N7
Instagram:
- Bill Gosling Outsourcing is committed to ensuring equal access and participation for people with disabilities. People with disabilities will be treated in a way that allows them to maintain their dignity and independence._
More jobs from Bill Gosling Outsourcing
-
Bilingual Call Center Agent
London, Canada - 3 weeks ago
-
Experienced Collections Agent
Barrie, Canada - 4 days ago
-
Part Time Emergency Roadside Agent
London, Canada - 1 week ago
-
Bilingual Customer Service Representative
Newmarket, Canada - 1 week ago
-
Collections & Loan Servicing Agent (15032)
Barrie, Canada - 4 days ago
-
Office Liaison
Barrie, Canada - 4 days ago