Payment Operations Analyst - Toronto, Canada - Bally's Interactive - Toronto

Bally's Interactive - Toronto

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Who we are:

Bally's Interactive is the digital arm of one of the world's leading entertainment providers, with tens of millions of players across the globe and an unmatched ecosystem of products spanning across the sports betting, iGaming and free-to-play.

Our brands and sites include market movers and shakers like Jackpotjoy, Bally Bet, Vera&John, Virgin Casino and many more.

We make our mark by embracing the diversity of our global team, challenging ourselves, and striving to make a difference for our players.

Well, what about the role?:

The role of Payment Operations Analyst is to ensure that we provide our customers with a broad portfolio of solutions across all our markets, focusing on operational optimization of our solutions and management of existing providers.

You will work in close conjunction with the Risk Team whose remit is to ensure we create a safe and compliant environment for our customers through various measures such as combatting money laundering, preventing credit card fraud, affiliate and bonus abuse and aligning with regulatory requirements.

So, what will you be doing?:

Act as a 2nd line support for all internal escalations with regards to payment queries, dealing primarily with missing deposit and withdrawals
Liaising with PSP's on operational issues and to make customer journey improvements
PSP configurations and improvement of site texts
Liaise with the internal teams (CS, Risk Operations, Compliance, VIP team) aiming at the effective resolution of customer queries or account problems
Review the policies and procedures of the payments department and make recommendations for improved efficiency
Escalating urgent and important issues through the appropriate channels
Liaise with finance team to ensure optimal reconciliation of payments
Take a proactive and holistic approach to ensure we provide our customers with a smooth a frictionless payments experience
Work handinhand with the team lead to avoid having the same contact more than once and to reduce customer contacts overall
Find ways to improve the deposit and withdrawal journeys by suggesting improvements to your team lead

And what are we looking for?:

Experience in a similar role, working for an online business in a payments capacity
Indepth understanding of the payments ecosystem and leading payment providers
Strong analytical skills, a problemsolving mindset and great attention to detail
Natural ability to identify issues or risks and convert them into preventive and proactive measures
Approachable, Reliable and Team oriented
Commercial awareness and great team player
Flexibility to work evenings and weekends if required
Advanced Microsoft Excel skills

This is what you'll get:

Different benefits packages are tailored to fit each location, but here's a taste of what may be on offer

Annual leave
Annual bonus
Pension plan
Health insurance
Company share scheme
Volunteering days
Home office allowance
Wellness or Gym allowance

DNA / Values:

At Bally's Interactive, we are driven by a set of core values that we like to call our DNA.

We strive to embody our DNA and keep them at the heart of everything we doWe are
Always Ready to embrace change, adapt, and do what it takes to delight our customers.

We believe that
You Make the Difference, which is what gives our players the best experience and keeps them coming back.

We are
All One Team, looking out for each other, respecting diversity while connecting through a common purpose.

Our teams are
Learning Every Day by showing constant curiosity and the drive to learn from successes, mistakes, new experiences, and the people around us.

At Bally's we
Love to Lead by thinking differently, seeking innovation, and always looking for ways to raise our game.

Equal Opportunities:

Bally's Interactive - Toronto:

OUR HOME IN THE GREAT WHITE NORTH AWAITS
:

If you love big city life it doesn't get much better than Toronto.

Come for the chance to work with one of the world's leading gaming operators, stay for the incredible culture, wonderfully diverse population, and a sports scene that's second to none.

Be warned, you will need a heavy coat and a good pair of boots to get through those long Toronto winters that will have you counting down the days until the return of patio weather.

What can you expect to find at our Toronto office? Music, an electric atmosphere, and an incredible team of dedicated finance professionals.

Join us and we'll treat you to a warm Torontonian welcome.

And if that doesn't swing things, we're literally just around the corner from Pai (Torontonians, you know what we're talking about).