Field IT Manager - Toronto, Canada - Microsoft

Microsoft

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

About Us
At Microsoft, we embrace the company mission to help

empower every person and every organization on the planet to achieve more. Every product we build, every service we provide, and every service experience we deliver is grounded in this mission. Today, we live in a

mobile-first,

cloud-first

Microsoft

Employee Experience

& The Opportunity

Our Microsoft Employee Experience organization has an immense opportunity to both help drive the future of Microsoft, as well as accelerate the company's transformation in this ever-changing fast paced digital world.

Our organization is for those individuals who want to be strategic partners to the business in addition to having an immense opportunity to create innovative solutions across a vast portfolio of products and services.

The IT Manager is accountable for deployment and operation of IT-related services, which support the Microsoft businesses internationally, and promote Microsoft technologies through experience and best practice sharing during IT Showcase sessions with external customers.

The IT Manager is the field IT person delivering the foundation services that keep Microsoft locations connected including:

Deploying and operating IT services to our internal end users in Subsidiaries, R&D Centers and Regional Operating Centers around the world
Collaborating with other IT Teams to prioritize and plan the infrastructure and services roadmap for all Microsoft locations
Interacting with Site Leadership Teams to set the user expectations as well as working towards the user experience improvement
Enabling productivity through targeted "Work Smart" enduser Education.
Delivering highimpact customer engagements to support Microsoft in driving revenue, market share and Customer and Partner Experience

This position will be reporting to the Area IT Manager.

It will be based Toronto, Ontario, Canada and be responsible for managing IT Operations for Microsoft sites for Eastern Canada.

Responsibilities:

Core Focus Areas:

Help Power the Digital Transformation

Defining IT services, process optimization opportunities and align with peer IT Managers globally to deliver improvements aligning to regional commitments and business requirements.
Fiscal responsibility and budget oversight to help drive accuracy
Providing quality and regular communication to end user clients and/or partners
Jointly review with the other Employee Experience teams, end user Sentiment feedback and develop an action plan to address any improvement areas
Driving adoption of new and improved services, identify productivity challenges and develop and execute readiness plans to meet required targets and increase end user productivity

Advocate for our Customers

Supporting commercial engagements by sharing best practices and experiences through the IT Showcase program
Evangelizing & driving awareness to increase customer engagements
Supporting and encouraging adoption of all Microsoft Beta testing during product development cycle activities through local communication and readiness activities; and provide field insight feedback to relevant teams

Contribute to Modernizing

Employee Experience

Supporting your peer IT community in managing outages and communicate with Service Management to evolve services and address issues
Partnering and collaborating with teams from IT Service Management, Facilities, Finance, Security to drive excellence in delivery and communications
Driving excellence in delivery and support in addressing issues, communicating and evolving services
Collaborating with your peers, innovative ways for adoption and deployment, creating scenarios/case studies and anticipating/modeling how IT may be managed in the future

Employee Experience seeks someone who is collaborative, dedicated, a quick learner and adaptable (will be able to pick up a new technology with relative ease).

Qualifications:

Skills Required:

Proven experience of IT operations or service experience for a multisite / multicountry organization, including infrastructure deployment, user support, or IT management related experience
Proficiency in Microsoft Products & Services
Fluent English, French is a plus

Qualifications:

BS/BA in Computer Science or related discipline (preferred)
A total of 10+ years' experience with at least 5+ years of those in IT with infrastructure/service management/operations (Networking, Telecom, Servers), IT project management and deployment/adoption of Microsoft technologies (preferred)
Strong written and oral communication skills, including public speaking abilities for both technical and business audiences. Ability to communicate at all levels in the organization as well as the ability to translate technology solutions into business solutions
Willingness to travel regionally and internationally
Ability to deal with ambiguity and respond to unplanned demand