Technical Analyst - Toronto, Canada - Richardson Wealth Ltd

Richardson Wealth Ltd
Richardson Wealth Ltd
Verified Company
Toronto, Canada

3 weeks ago

Sophia Lee

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Sophia Lee

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Description

About Us:


As a leading Canadian wealth management organization, Richardson Wealth offers the personal touch of a boutique firm while delivering big results.

With offices across the country, we are home to some of Canada's best investment advisors. We've embarked on an exciting growth phase - a multi-year transformational journey to enhance our entrepreneurial, high-performing, advisor-centric culture.


Where we're going:

We want to be the brand of choice for Canada's top advisors and their high-net-worth clients. We also have an ambitious growth strategy to triple our Assets under Administration (AUA) to $100 billion by 2025.

To reach our goals, we are making strategic investments in technology, real estate and, most importantly, our people.

Position Overview


Responsibilities:


  • Triage of second and thirdlevel issues and manage those issues to resolution by working with internal teams and vendors
  • Using SQL queries and code reviews to investigate issues
  • Develop and maintain Adhoc queries for business units using MS SQL Server
  • Actively participate in the Project Management Life Cycle (PMLC) and Change Management processes
  • Use a ticket system in order to track and manage all open issues and/or requests
  • Responding to and resolving tickets within internal SLA (Service Level Agreement) and ensuring responses to end clients promote customer service excellence
  • Communication with endusers and business owners of system incidents and maintenance activities
  • Managing vendor relationships to ensure they are meeting deliverables as well as ensuring they are operating within their SLA
  • Develop and execute implementation plans for test and production environments
  • Create and maintain system support guides and process documents for all systems supported by the team
  • Actively crosstrain and knowledge share with team members
  • Some afterhours and weekend support may be required

Qualifications:


  • Excellent oral and written communication skills
  • Ability to build SQL queries in order to conduct analysis and troubleshooting
  • Ability to manage multiple priorities
  • Ability to work independently as well as part of a team
  • Knowledge of Financial Markets an asset
  • Knowledge of best practices for change and incident management
Education

  • Post Secondary degree/diploma preferably in business or IT related fields
  • Canadian Securities Course (CSC) and/or ITIL certifications an asset

Why Apply:

Our firm is only as good as the people who work here. Our employees are exceptional because they combine in-depth expertise with enthusiasm, understanding and energy.

From our front office talent to our colleagues behind the scenes, we have one focus:
to ensure our people thrive here more than anywhere else. Are you innovative, self-driven, customer-focused, and customer-centric?

If so, we're ready to invest in you.

We proudly support the Black Opportunity Fund, Pride at Work Canada, and Women's Executive Network.
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