Assistant Manager of Supportive Housing - Victoria, Canada - Pacifica Housing
Description
Title:
Assistant Manager of Supportive Housing
Competition:
#23-03
Reports to:
Manager of Supportive Housing
Compensation:
$ Commensurate with experience
Schedule: 9:00am to 5:00pm, Sunday to Thursday (75 hours bi-weekly)
Closing Date:
June 2, 2023 at 4pm
Organizational Focus:
Pacifica Housing Advisory Association (Pacifica Housing) has been providing safe and affordable homes for almost 35 years and is one of the largest non-profit housing providers on Vancouver Island.
Pacifica Housing is a rapidly growing organization dedicated to meeting the housing and support needs of our community.
As such, we are committed to building up our fast-growing team with a culture that supports and drives our people and reinforces our team with caring, responsible innovators.
Pacifica owns and/or operates 40 properties in addition to a number of programs. The annual budget is approximately $21M and the total staff complement is around 160 employees.Pacifica is proud to be a Certified Living Wage Employer by The Living Wage for Families Campaign.
A living wage is defined as the hourly amount a family needs to cover basic expenses and is calculated based on the cost of living for that region.
Providing a Living Wage is beneficial to the economy, community and employees.
The Assistant Manager of Supportive Housings is responsible for overseeing the day-to-day management of supportive housing workers and contributes to achieving Pacifica's vision and mission by managing the on-site delivery of programs and services at one or more supportive housing sites.
Position's Primary Objective:
The Assistant Manager of Supportive Housing is accountable for the successful and efficient operation of Victoria's supportive housing sites by:
- providing leadership to a dedicated team in the delivery of services and programs to tenants
- contributing as a member of the organization's management team to achieving and advancing the organization's vision, strategic goals and operational objectives.
Key Responsibilities:
1.
Leads a dedicated team in daily operations by providing clear and consistent direction and promoting the team's success through orientation, mentoring and guidance, and performance management:
- inspires and engages team members through positive leadership style and demonstrated behaviours to promote a culture of trust, collaboration and transparency;
- overseeing Supportive Housing staffing through collaboration with the organization's Human Resources Manager, including staffing issues, recruitment, onboarding, terminations, payroll, and adherence to related policies and procedures;
- responds pro-actively to employee relations issues and seeks support from the Supportive Housing Program Manager (SHPM) as necessary to ensure positive outcomes;
- supports Housing Support Workers (HSW) in the orientation and training of new staff;
- assists SHPM with the implementation of protocols, policies, and procedures within Supportive Housing;
- mentors new/existing front-line staff as needed;
- works closely with the HR department regarding payroll and benefit issues for staff;
- works closely with SHPM to identify staffing needs and scheduling gaps;
- Responsible for the monthly call outs to casuals to fill vacant lines, or vacation time for the following month in SH
- reviews and approves staff's time cards in ADP.
2.
Supports the SHPM with the successful implementation, daily operations and on-going evaluation of the Supportive Housing program:
- oversees daily operations, plans, organizes, and reviews the work of Supportive Housing staff to ensure program performance standards and outcomes are met;
- assists SHPM in the implementation of tenant programs that encourage and support personal growth and help tenants develop life skills;
- provides oversight and/or intervenes to resolve daily operational and high profile tenant relations issues;
- ensures staff have up-to-date knowledge of pertinent policies, standards and procedures and adhere to same; takes immediate action to correct non-compliance, including safety protocols such as fire alarms and situations requiring emergency response; and completes and submits appropriate reports;
- monitors program outcomes by overseeing or conducting program evaluations according to established guidelines and schedules; compiles measurement data and submits to Senior Leadership as needed;
3.
As a member of the organization's management team, the position is accountable for:
- participating in strategic
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