Mechanical Project Support - Mississauga, Canada - Preston Phipps Inc.

Preston Phipps Inc.

Verified Company

Mississauga, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

_Since 1933, Preston Phipps Inc.

has been a leading strategic player in the steam, hot water and laboratory sectors providing equipment sales, engineering and sometimes installation.

We team up with consultants, contractors, and owners to design and supply equipment for hospitals, universities, industrial process plants and beyond.

Even with 90 years of experience, Preston Phipps has maintained an entrepreneurial spirit and our ambitions to grow reflect this.

Preston Phipps' national headquarters is in Montreal, QC and the Central Canada office is in Mississauga, ON, with 3 other Canadian offices in key markets.

_

Who You Are

Are you looking for an opportunity to grow personally while contributing to the success of a growing company? Are you both technical and personable? Are you self-driven, customer-oriented and a team player? Preston Phipps is looking for an important new member of our team in the role of Mechanical Project Support that has all these qualities.

This position is office based at our Central Canada office in Mississauga, ON.

Your goal is to provide the highest level of customer service by providing advice, technical product information, recommendations, and installation support

Additional duties will include:

Provide excellent technical support in an officebased environment or at times, onsite technical support to our local mechanical equipment customer base.
Assist customers for problematic mechanical equipment and offer economic solutions.
Respond to customer technical inquiries and provide technical support, online or onsite.
Support customer inquiries with technical guidance on mechanical products and installations
Troubleshoot for customers when problems arise
Provide quotations, technical support, and literature to customers to maintain strong relationships and help meet sales targets
Liaison with suppliers to provide technical documents, product selection and costing

Job Requirements:

Incumbent must have a strong technical aptitude and the ability and willingness to work as a team member in a fast paced and continuously changing environment, carrying out assignments to completion with minimum supervision.
Two years experience working with mechanical engineering, manufacturing, and distribution operations in an industrial environment.
Experience on a technical support and/or customer service type team. Public speaking / training experience is an asset.
Strong knowledge of Mechanical systems.
Creative problemsolving skills, conflict management within different organizations (centralized and matrix organizational structures)
Ability to break down complex problems in a simplified way, conduct root cause analysis and provide clear, well thoughtout recommendations.
Solid communication (both verbal and written) and relationshipbuilding skills

This full-time position working from the office and includes: