IT Technical Support and QA Testing Analyst - Vancouver, Canada - Fatigue Science

Fatigue Science
Fatigue Science
Verified Company
Vancouver, Canada

2 weeks ago

Sophia Lee

Posted by:

Sophia Lee

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Description

Who We Are

Position Overview

Position Responsibilities

IT Tech Support Analyst

  • Collaborate with product and engineering to provide feedback on product behavior in the field to facilitate product improvement opportunities
  • Raising tickets with engineering when software bugs are observed
  • Support hardware team with QC of Fatigue Science technology
  • Provide internal IT support to Fatigue Science team members
  • Other adhoc duties as required (we're a small team there are lots of opportunities for someone to lend a hand and experience development outside of their specific roles)
  • Work with senior members of the IT, Engineering, and Customer Success teams to improve and advance the Technical Support process at Fatigue Science

QA Testing Analyst

  • Perform various types of testing web and mobile products
  • Submit and verify tickets, in JIRA, about issues found during the testing
  • Record test results in TestRail

Position Requirements

Mandatory Requirements

  • Fluent in both Spanish and English
  • Able to work in a hybrid environment, with a combination of remote and inoffice responsibilities at our Vancouver office
  • 12 years of experience in a customerfacing technical support role
  • Able to provide occasional support outside of regular business hours
  • Proficiency in working with Android, iOS, macOS and Windows
  • Excellent interpersonal and communication skills with a customer focus (You're as comfortable around people as you are with technology).
  • Strong analytical and problemsolving skills with a willingness to dig deeper into technical issues
  • Proactive, selfstarter and detailoriented mindset
  • High degree of empathy, ability to connect with people from a variety of backgrounds and roles (In a given day, you may speak to a haul truck operator from a rural mine site, an executive stakeholder or an elite professional athlete).
  • Team player with a desire to learn to build skills and expertise (We're keen to help you grow and succeed)

"Nice To Have" Requirements

  • Fluent in Portuguese
  • Familiarity with Salesforce ServiceCloud, JIRA, and Confluence
  • Knowledge of cloud computing platforms such as AWS, Azure, or GCP
  • Knowledge of SQL and database management
  • Previous experience working in a SaaS or technologydriven organization
  • Any IT Support related certifications
  • 1+ years of experience in QA Testing

Education

  • Completion of an undergraduate degree in a technologyrelated discipline
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