IT Manager - London - Vanier

Description

Vanier Children's Mental Wellness is proud to be recognized across Southwestern Ontario as a trusted leader in children's mental health. We are the Lead Agency for Child and Youth Mental Health System planning in our region. We've been here for families, for more than 60 years, offering innovative care and support for children and youth who are facing emotional and behavioural challenges.

As a registered charity and not-for-profit organization, we are funded by the Ministry of Health and the Ministry of Children, Community and Social Services. We deliver culturally responsive, accessible mental health services to children, youth, and families while providing system leadership and advocating to improve care in our community.

Position Summary

Here we grow again Are you ready to help shape the future of technology in a dynamic, people‑first organization? Reporting to senior leadership, the IT Manager provides strategic and operational leadership across the full spectrum of IT services. This role is critical to ensuring a secure, reliable, and efficient technology environment that supports staff, programs, and organizational priorities.

The IT Manager will lead the planning, implementation, and ongoing improvement of technology systems, while developing and executing a comprehensive three‑year IT strategic plan aligned with organizational goals and future growth. With a strong commitment to quality, security, and innovation, the IT Manager will collaborate across teams to ensure technology enables effective service delivery and supports the organization's long‑term success.

Education/Training/Experience

• Bachelor's degree in information technology, Computer Science, or related field (Master's preferred).
• Minimum5+ years of experience in IT management or similar leadershiproles.
• Strong knowledge of hardware, software, networking, and cybersecurity best practices.
• Experience in healthcare, social services, or not‑for‑profit environments is a strong asset
• Experiencebuilding access systems and integrated security solutions.
• Excellent problem‑solving, communication, and leadership skills.
• Preferred certifications include CISSP, CISM, PMP, or equivalent credentials in IT security, management, and project leadership.

Role and Responsibilities

• Develop and execute Vanier's IT strategy and roadmap in alignment with organizational priorities
• Provide leadership and guidance on digital transformation, system upgrades, and process improvements
• Advise senior leadership on technology risks, opportunities, and investments
• Oversee networks, servers, cloud systems, telephony, and hardware across all sites
• Ensure system availability, performance, backups, and disaster recovery processes
• Manage user access, permissions, and lifecycle (onboarding/offboarding)
• Maintain strong cybersecurity controls and data protection practices
• Ensure compliance with privacy and security requirements (including PHIPA and related standards)
• Lead incident response, risk assessments, and security awareness initiatives
• Manage relationships with IT vendors, MSPs, and software providers
• Oversee key systems such as EMR/clinical systems, finance, payroll, HR, and collaboration tools
• Review contracts, licensing, renewals, and cost optimization opportunities
• Oversee IT support processes to ensure timely and effective resolution of issues
• Establish and maintain IT policies, procedures, and documentation
• Support staff training and adoption of new systems and tools

Requirements

• A valid driver's license and access to a reliable vehicle
• 2 Step TB test
• Broad Record Check

Schedule

• 35‑hour work week
• Monday- Friday

Benefits

• Healthcare of Ontario Pension Plan (HOOPP)
• Extended Health Care
• Dental Plan
• Vision Care
• Disability & Life Insurance
• Employee & Family Assistance Program
• Starting at 4 Weeks Vacation
• Statutory Holidays, including a Float Day
• Free On‑Site Parking

Please note that Vanier does not use Artificial Intelligence to screen, assess or select applicants.

Existing Vacancy

Vanier is committed to building a diverse workforce reflective of Canadian society. As a result, it promotes employment equity and encourages women, 2SLGBTQI+, Indigenous persons, persons with a disability and members of visible minority groups to apply.

Vanier is committed to developing inclusive, barrier‑free selection and appointment processes and work environments. If contacted in relation to this process, please advise the organization's representative of your need for accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Vanier is committed to taking every reasonable precaution to protect employees, our clients/families and the healthcare systems in the communities in which we serve.

While we appreciate your interest, only those selected for an interview will be contacted. Any information obtained during the course of recruitment will be used for employment recruitment purposes only, and not for any other purpose.

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