Customer Experience - Toronto, Canada - Spark Power

Spark Power

Verified Company

Toronto, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Customer Experience & Operations Specialist

About Bullfrog Power

Bullfrog Power, Canada's 100 per cent green energy provider, offers renewable energy solutions that enable homes and businesses to reduce their environmental impact and help create a cleaner, healthier world.

Thousands of Canadian homes and businesses are doing their part to address climate change and air pollution by switching to green energy with Bullfrog Power.

Why work with Bullfrog Power?

Bullfrog Power is changing the landscape of the energy market in Canada, and working hard to shift the balance of power in favour of more clean renewables.

If you would like a chance to effect real change towards a sustainable future, and to work with passionate, talented people, Bullfrog might be the company for you.

Job Overview

The Customer Experience and Operations Specialist is responsible for monitoring, analyzing, and responding to customer inquiries across all communication channels.

Oversee and execute consumer billing operations using our in-house customer information system and our customer relations management platforms. They will leverage their communications skills to help retain current customers.

To be successful, they will need to thrive on providing a superior customer experience to every prospect and consumer at every point in the consumer lifecycle.

Responsibilities

Record all communication details/actions in Bullfrog's customer information system and Salesforce
Input and modify personal payment information on accounts and communicates with our finance and IT departments on any manual adjustments
Oversee consumer billing and execute all tasks related to sending bills, collecting payments, and contacting consumers regarding billing inquiries
Strive for continuous improvement in customer service
Enthusiastically welcoming new customers to the bullfrog Power community and responding to general inquiries (moves, mybullfrog, payment updates etc.)
Building lasting customer relationships
Support sales and marketing teams
Maintaining a general knowledge and understanding of the green energy industry and Bullfrog Power's product offerings
Other duties as required

Skills & Abilities

Proficient written and verbal communications
Outstanding timemanagement and multitasking skills, with the ability to prioritize duties
Proactive and enthusiastic with a solutionsoriented approach
Great attention to detail
Ability to handle sensitive and confidential information
A positive and resilient attitude
Willingness to work in a team environment
Ability to maintain a positive experience while identify customer needs
A passion for environmental issues and a desire to create a greener, more sustainable world
Working knowledge of common software packages; Microsoft Office Suite, Salesforce & HubSpot

Qualifications