Customer Service Representative - Hamilton, Canada - Thos. R. Birnie & Sons

Thos. R. Birnie & Sons

Verified Company

Hamilton, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

The Opportunity
We have a an opening for a part-time

Customer Service Representative in our call center. In this position you are a key member of our team, acting as the first point of contact for our company. You are responsible for providing the highest level of customer service to our customers.

Key job tasks include:

Receive incoming calls in a professional and courteous manner
Convert calls into booked service appointments
Make outbound calls, following up on recent service visits
Prioritize and coordinate the scheduling of services
Maintain and update our customer database with accurate information
Other administrative duties as assigned

Job Type:
Full Time

Job Location:

Our Customer Service Representatives are are expected to report in person to our office location for each scheduled shift.

Benefits & Perks:

Supportive and friendly office team environment.
Competitive wages.
Health benefits.
RRSP plan with company match.
Culture building events.
Training and resources to help you learn and grow

What We Need From You:

Minimum two years of customer service experience.
Experience in a call center environment is preferred.
Open availability.
You are a great communicator and are able to connect and build positive relationships with customers and your team.
You are detailoriented with the ability to multitask.
You demonstrate a positive attitude and are willing to learn and grow.
You are customer service focused.

About Us
Equal Opportunity Employer