Lab Division Lead - Maple Ridge, BC VX N

Job Overview · Schedule Line: Tuesday–Saturday, including Wednesday evening · We are seeking a skilled and proactive Lab Division Lead to oversee the daily operations of our in-house optical lab. This is a hands-on leadership role responsible for supervising lab technicians, ensu ...

Job description

Job Overview

Schedule Line: Tuesday–Saturday, including Wednesday evening

We are seeking a skilled and proactive Lab Division Lead to oversee the daily operations of our in-house optical lab. This is a hands-on leadership role responsible for supervising lab technicians, ensuring quality control, managing timelines, and maintaining financial accuracy within the lab division.

This role requires someone who leads by example, takes ownership, and thrives in a structured, fast-paced environment.

Our Core Values

Passion – Enthusiasm and dedication to excellence.

Accountability – Own it. No excuses. Be accountable to those you report to and hold your reports accountable.

Resiliency – Stay positive, steady, and adaptable under pressure.

Teamwork – We win as a team, and we fail as a team.

Integrity – Do the right thing—especially when no one's watching (and especially with the Earth).

Key Responsibilities

• Supervise and support our lab technicians to ensure smooth daily operations
• Answer questions from both lab technicians and optical consultants, guiding them to the correct resources and coaching them to solve problems independently
• Verify completion of opening and closing procedures
• Monitor job timelines and resolve overdue work
• Troubleshoot delays with external labs and delegate communication appropriately
• Ensure all jobs meet internal quality standards before release
• Audit job orders for pricing accuracy and proper discounts
• Reconcile external lab invoices
• Track returns and vendor credits
• Monitor lab supplies proactively
• Respond to urgent communications and provide clear direction to team members

Requirements

• Tuesday–Saturday, including Wednesday evening
• 3+ years optical lab experience (edging, troubleshooting, ordering)
• Previous leadership experience preferred
• Strong organizational and time-management skills
• High attention to detail
• Confident addressing performance gaps constructively
• Comfortable reviewing and reconciling financial documents
• Able to coach team members and guide staff to independent problem-solving

We are looking for someone accountable, detail-oriented, and solution-focused who is ready to elevate lab performance and lead with both structure and support.

Why Join Pacific Eye Doctors

• Join a passionate, values-driven team that treats each other like family.
• Competitive compensation and benefits package.
• Continuous training and professional development opportunities.
• A culture that celebrates excellence, collaboration, and growth.
• Be part of a respected local clinic with a 39-year legacy of community care.

Apply today if you are ready to step into a leadership role within a high-performing clinic.

Job Types: Full-time, Permanent

Pay: $22.00-$28.00 per hour

Expected hours: 25 – 38 per week

Benefits:

• Company events
• Dental care
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• Store discount
• Vision care
• Wellness program

Application question(s):

• Have you received at least two doses of the COVID-19 vaccine, and would you be willing to provide proof if requested as part of our workplace safety protocols?

Experience:

• edging lab: 1 year (required)

Work Location: In person