Specialist, Loyalty and Retention, Wireless, Hybrid - Toronto, Canada - CONSUMER & SMB/MARCHÉ CONSOMMATEUR & PME

CONSUMER & SMB/MARCHÉ CONSOMMATEUR & PME

Verified Company

Toronto, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Req Id: 406580

At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content - we advance how Canadians connect with each other and the world.

If you're ready to bring game-changing ideas to life and join a community that values, professional growth and employee wellness, we want you on the Bell team.

Bell's forward-thinking Customer Operations team is creating the ultimate service experience for our residential, wireless and small business consumers.

We lead strategic development and execution of day-to-day operations, develop tools and processes to drive service enhancements, manage customer loyalty and retention, and leverage big data and artificial intelligence to create intellectual property.

Position Summary:

To succeed in this role, you will need to be a proactive, collaborative leader and strategic business partner who is client focused and results-oriented and has demonstrated an ability to work in a fast-paced, complex and analytical environment.

Responsibilities:

Identify key churn reduction opportunities & create campaigns to mitigate at risk customers
Partner with executional team members to support launch of new strategies as well as optimizations to existing campaigns
Drive marketing objectives with the internal marketing, pricing, channel, Business Intelligence and operational partners
Manage ongoing reporting and analytics of key marketing programs
Optimize the current Loyalty & Retention proactive marketing programs through improved customer retention strategies, campaign segmentation and targeting
Optimize existing marketing process and tools

Qualifications:

University degree in marketing or a related discipline
Experience with relevant Customer Marketing/Project Management experience
Solid business and financial acumen
Excellent problem solving skills and strong analytical capabilities
Strong interpersonal and communication skills, ability to be a team player
Ability to influence and engage stakeholders across all levels of the organization

What you will get from us

Flexible work arrangements
Health and dental benefits for you and your family, including virtual access 24/7 to health care professionals
Investment options, including an Employees' Savings Plan with financial contributions from Bell
Career aspirations with a variety of training and learning solutions
Discounts at your favourite fitness studios, preferred rates for the big game and more. You will also get discounts on Bell products and services.
A culture committed to employees with impactful recognition programs

EmployeeReferralProgram

Adequate knowledge of French is required for positions in Quebec.

Additional Information:

Position Type:
Management

Job Status:
Regular - Full Time

Job Location:
Canada : Ontario : Toronto || Canada : New Brunswick : Moncton || Canada : Nova Scotia : Halifax || Canada : Ontario : Don Mills || Canada : Ontario : Mississauga

Flexible work profile:
Mobile

Application Deadline:01/09/2023

All team members are expected to reside in Canada and within a reasonable commuting distance from their work location to ensure that they are able to come to the office as required, whether the visit is planned or unplanned.

Created:
Canada, ON, Toronto

Li-ML1

Bell, one of Canada's Top 100 Employers.