Systems & Operations Manager - Toronto, Canada - Senior Discovery Tours

Senior Discovery Tours

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

JOB DESCRIPTION:

Senior Discovery Tours, the leader in fully escorted, all-inclusive group tours for the 55+ traveller is looking for a
Systems & Operations Manager to join our Toronto team (_possibility of remote / work-from-home_). This full-time position will require a broad and deep knowledge of existing technologies, an understanding of the operational requirements of a mid-sized group tour operator, and a desire to make changing technology work for staff and for the organization. This role requires an exceptional attention to detail, an ability to assume responsibility and a desire to constantly improve.

JOB REQUIREMENTS/QUALIFICATIONS:

As the
Systems & Operations Manager, you will be responsible for managing and mastering all aspects of SDT's Client Reservations system - from functionality and operational requirements, to training, documentation, feature development and reporting.

You will manage booking and reservations system as it relates to internal and external stakeholders, ranging from reservations staff and clients to suppliers and company management.

This is a key role within our organization.

ESSENTIAL DUTIES & RESPONSIBILITIES:

Responsible for managing the existing reservations system including liaising with developers, training, feature development, reporting, data accuracy and user compliance
Responsible for addressing user concerns, requests and reporting requirements
In conjunction with internal stakeholders, programmers, developers and external vendors, you will take the lead on new system requirements, features, development and training
Develop documentation, policies and training materials to communicate best practice and procedure at all levels of the organization
Operational projects relating to the reservations system, such as Product Codes, eDocs, client portal data flow, invoices, connectivity and others.

OUR IDEAL CANDIDATE HAS:

Minimum 5 years' experience managing and maintaining a travel reservation system
Experience in managing operational projects related to the reservations system.
Experience in feature development and enhancement of reservations systems.
Proficiency in creating training materials suitable for all levels of the organization.
Proficiency in system training to ensure smooth implementation.
Collaborative mindset to work with internal stakeholders, programmers, developers, and external vendors.
Excellent problemsolving skills to address user concerns and requests.
A broad and deep understanding of travel operations
Exceptional problemsolving ability
Strong organizational abilities and attention to detail
Excellent written and verbal communication skills
Selfmotivated and has the ability to work under pressure
Approachable and friendly attitude with a desire to help