Store Manager - Ottawa, Canada - Steve Madden

Steve Madden
Steve Madden
Verified Company
Ottawa, Canada

2 weeks ago

Sophia Lee

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Sophia Lee

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Description

General Summary:
Manages the day-to-day operations of a retail store to achieve targeted productivity, sales and profitability. Assists in all aspects of the daily operations of a retail store. Store Managers may be required to perform duties of all store personnel.


Major Responsibilities:

include the following:

  • Ensure that each customer receives outstanding customer service by providing a customer friendly environment which includes greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge and all other components of customer service.
  • Monitor operations to ensure standards are met and maintained regarding merchandise presentation, customer service, store safety, cleanliness, shrinkage and operating cost controls.
  • Actively recruit, interview, hire, train, schedule and evaluate store management and sales staff on a continual basis.
  • Maintain an awareness of all product knowledge information, merchandise promotions, test merchandise and advertisements.
  • Demonstrates salesmanship skills by maintaining sales productivity levels.
  • Assist in floor moves, merchandising, display maintenance, cleaning store including bathroom and stockroom, vacuuming and returning product to inventory.
  • Monitors deliveries of product movement within the store to ensure effective inventory and merchandise management.
  • Assist in processing and replenishing merchandise; participate in receiving and monitoring floor stock
  • Adhere to all Company policies, procedures and practices including signing, pricing and loss prevention.
  • Accurately and efficiently complete all sales transactions and maintain proper cash accountabilities at POS registers.
  • Ability to use POS system.
  • Implements security precautionary measures to protect company assets.
  • Responsible for payroll of associates.
  • Other duties may be assigned and Special projects as needed
  • Able to lift boxes maximum weight of 50 pounds
  • Able to stand for long periods of time, approximately 68 hours
  • Able to safely use a ladder, maximum height of 10 ft.

Education, and/or Experience:


  • High school diploma or equivalent
  • 24 years management experience in fashion retail
  • 24 years retail experience

Language Skills:


  • Ability to read, write, and understand English required and French in Quebec.
  • Strong interpersonal and customer service skills
  • Strong verbal and written communication skills required.
  • Proper telephone etiquette
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