Customer Service Representative - Richmond, Canada - Crown Packaging

Crown Packaging
Crown Packaging
Verified Company
Richmond, Canada

1 month ago

Sophia Lee

Posted by:

Sophia Lee

beBee Recruiter
Description
Crown Packaging is an integrated manufacturer and marketer of corrugated cartons and sheets, printed paper wraps, and wallboard tape.

We have built a strong and loyal customer base by developing and nurturing strategic partnership style relationships. We are the premiere corrugated packaging company in Western Canada.

Our state-of-the-art manufacturing facility in Richmond, BC works seamlessly with our sales offices and distribution centres in Kelowna, Calgary, and Edmonton to provide outstanding products and services to over 900 customers throughout the region.

Crown Packaging is dedicated to providing an engaging and positive work environment.

Many of our employees have enjoyed working for Crown Packaging for the greater part of their careers; we have many employees with 20, 25, 30, even 35 years of service.

We currently have an opening for a permanent, full-time

Customer Service Representative to join our

Customer Service team, based out of our location in Richmond, BC. This role reports directly to the Customer Service Manager.


Job responsibilities for this position:


  • Manages a high volume of accounts, while upholding an exceptional level of customer service.
  • Processes sales orders.
  • Establishes customer relationships and follows up with customers, as needed,
  • Responds to customer requests, special instructions and inquiries in a timely and efficient manner.
  • Liaises with the Sales Team, Scheduling, Operations and the Warehouse to ensure optimal delivery of orders.
  • Reports on orders, customer inquiries and other items; proactively resolves matters, as they arise.
  • Reviews inventory movement, ensuring FIFO is utilized and managed through adjustments and reconciliations.
  • Manages administrative duties, filing and dataentry.
  • Other duties as assigned.

Qualifications and requirements for this position:

  • Proficient when using Excel, Word and Outlook.
  • Excellent verbal communication and interpersonal skills.
  • Superior problemsolving skills.
  • Detail oriented and has the ability to prioritizing and multitask.
  • Able to work in a group as well as individually.
  • Strong work ethic, is dependable and reliable.

Benefits:


  • Excellent Extended Health Care.
  • Group Retirement Savings Plan.
This position offers a competitive salary and an excellent benefits package. We are an equal opportunity employer, and as such, will review all qualified applicants for this posted position. If you feel you would be a good fit for this role, we would love to hear from you.

We thank all applicants for their interest, however, only those selected for interviews will be contacted.

**Please note, our location is not situated near public transit, applicants must have their own vehicle.
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