Customer Service Specialist - Edmonton, Canada - ISCO Canada, Inc.

ISCO Canada, Inc.

Verified Company

Edmonton, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Prepare and submit quotations based on customer's inquiry and specifications.

Determine Pricing strategy either alone or in conjunction with Team Leader, Outside Sales partner, and/or Management
Determine sourcing strategies which align customer needs with internal objectives
Determine logístical requirements and alternatives and assist as needed with execution
Follow up with customers to ensure quote has been received and ask for feedback.
Process transactions within an assigned customer group or geography with the objective of increasing customer service, sales, and gross profit and within quality standards.
Utilize ISCO business systems to process transactions to company standard
Utilize approved Customer Resource Management (CRM) tool in daily activities
Manage Projects
Act as primary liaison between Customers, Outside Sales, various support departments at ISCO, and vendors
Ensure appropriate actions are taken to ensure excellent customer experience
Provide customer requested information including but not limited to, tracking information, invoice copies, proof of delivery, etc.
Monitor commitments to customers to ensure changes and or problems are handled proactively
Communicate with multiple departments internally to facilitate the bid process and provide a comprehensive list of materials for sales
Compile, track, and interpret data to determine win/loss ratio and identify potential areas of improvement
Participate in continuous learning opportunities such as trade shows, site visits, webinars, etc.
Participate in Sales Meetings and continuous learning programs as required
Assist with general phone coverage as needed
Ensure compliance with ISCO's Quality objectives and standards
Perform all other duties as assigned or requested for the position

Minimum Qualifications for Consideration

Education: DEP or DEC degree in sales, marketing, construction management, or similar or equivalent related experience
Experience: 0 to 2 years' experience in the direct customer selling process & techniques.
Developed sense of organization and time management
Autonomy and flexibility
Team spirit and openness
Excellent communication skills
Must be bilingual: speaking & writing (French
English)
Workplace is in St-Jérôme, Québec, Canada
Possibility of teleworking

ISCO Canada Inc.

offers a multitude of benefits, group plan, competitive salary, bonus program, opportunities for advancement and corporate values that range from
Safety First to
Have Fun and
Respect of others.

Come and enjoy our 60-year-old family business.