Floater - Service Advisor - Dartmouth, Canada - Halifax Public Libraries

Description

Halifax Public Libraries invites INTERNAL and EXTERNAL applications for part-time, permanent , Floater - Service Advisor position.

This position is not tied to a designated location, and shifts may be located in any branch, except those in the rural areas of Musquodoboit Harbour, Sheet Harbour, and Hubbards. The Floater - Service Advisor must be available to work throughout the week, including days, evenings, weekends and during holiday weekends.

This is a unionized position. Preference will be given to internal applicants from the NSUPE Local 14 bargaining unit.

Halifax Public Libraries is an inclusive employer committed to employment equity and building a diverse workforce. We encourage all qualified persons to apply and self-identify. We will accommodate applicants' needs under the Nova Scotia Human Rights Act throughout all stages of the recruitment and selection process. If you require an accommodation, we will confidentially address your needs.

KEY RESPONSIBILITIES

Floater - Service Advisor positions at Halifax Public Libraries travel between branches to fill gaps for other employees who are absent or unavailable, or take on additional work.

As a Floater - Service Advisor, you will:

Working with Public Service:

Build, support and facilitate positive relationships with all library user

Answer customer questions and provide information including readers' advisory services and refer to appropriate staff as needed

Handle cash, credit and debit transactions (e.g. fines, refunds, and voids)

Perform opening and closing duties for the branch (e.g. balancing cash, prepare deposits, and maintain cash float)

Foster a safe environment for library staff and users by proactively monitoring public use of facilities

Respond to safety concerns, address comments and complaints, and prepare incident reports as required.

Promote and display materials, programs and services

Assist with Service Support duties as required

Working with Material Handling:

Check out materials and assist customers with self-check-out

Handle registration and maintenance of library user accounts

Select and refer materials for specific clients (e.g. Home Delivery, Borrow by Mail, ELL and Literacy tutors and learners, Preschool Grab Bags

Provide collection maintenance support:Sort, process, repair or discard library materialsResolve problem items (e.g. mismatches, missing pieces)

Working with Programming:

Host, facilitator and/or deliver programs, event guests and library tours

Plan program activities within established frameworks or in an area of personal expertise

Promote or provide library services at community sites

Working with Technology:

Assist customers in the use of the library catalogue, the library's electronic resources, Internet, social media and word processing

Assist customers with personal electronic devices such as tablets and phones

Assist customers with printing, scanning, photocopying, faxing

Troubleshoot library computers and related equipment

Other:

Display, promote, and perform work duties in a positive and safe way and display safety awareness at all times.

Support and show leadership by working to health and safety standards, following health and safety policies and procedures and encouraging colleagues to work to the same standards by reporting incidents, hazardous conditions and improvement possibilities.

DO YOU HAVE WHAT IT TAKES?

Education and Experience:

Completion of Grade Twelve (12) or equivalent & three (3) years of related experience (Related experience can come from a number of sources (i.e., volunteer work, community work, customer service, hospitality, or retail experience.)

Requirements:

Read and write English

Effective communication skills

Basic math skills for cash handling

Basic computer knowledge and skills, including:Functions of a web browserEmail applicationsSocial media applications

Intermediate technology skills, including:Willingness to learn and experiment with additional processes, tools and technologiesWillingness to support others in learning technical skills and concepts

Assets:

Fluency in a second language

Previous work experience in a library

Experience with public speaking, performance or hosting events

Travel:

This position requires frequent travel between our various library branches and community sites within the Halifax Regional Municipality. Access to reliable transportation is necessary.