Quality Management Lead F/H - Canada - Eataly Group

Description

Eataly is the world's largest artisanal Italian food and beverage marketplace Eataly is not a chain; each Eataly is different, with its own character and own theme – but all with the same aim


for our guests to:
SHOP a selection of high-quality Italian, local and homemade products
LEARN through our classes and our team's product knowledge
Job Description
Handles monetary transactions and performs advanced cashiering duties

Provides a steady leadership presence on the floor, constantly interacting with guests, employees and vendors to ensure Eataly's operations are running smoothly and high hospitality standards are met.

Supports, motivates, guides, educates and mentors team members
Provides prompt, efficient and friendly guest service
Rotates, faces and replenishes merchandise and ensures highest quality standards are met.
Monitors inventory, checks orders and distributes supplies as needed throughout the department
Collects, organizes and sends documentation arriving with shipments to the Inventory Control (IC) Associate
Supports in maintaining records to shipment loading and unloading, transfer of goods, etc.
Manages transactions and ensures accurate accounting
Records shift notes and assists with administrative duties such as scheduling when needed
Documents, investigates, escalates and resolves employee or guest incidents
Performs other duties as required or assigned
Qualifications
~1+ year of experience as a supervisor in a retail setting, with experience leading a retail team preferred
~ High school graduate or equivalent; post-secondary degree from restaurant management or hospitality program preferred.
~ Ability to handle money accurately and perform mathematical equations
~ Intermediate computer skills including e-mail and Microsoft Office
~ Knowledge of Italian cuisine and beverage preferred


JOB REQUIREMENTS
Availability to work onsite with a flexible schedule often including weekends
Ability to lift up to 50 pounds
Ability to exert well-paced mobility for up to 8 hours, including standing, walking, bending and squatting
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